Jessica Gomez Sanchez

• Trained new host staff on customer service protocols and restaurant policies.
• Coordinated seating arrangements to optimize guest flow and minimize wait times.
• Monitored performance of hosting team, providing feedback for continuous improvement.
• Developed training materials focused on enhancing guest experience and operational efficiency.
• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.

I worked with the company Walmart for 2 years as an OGP and Fashion/Apparel associate. OGP is based in Online orders, I would pick their grocery items out and bag them until the customer/delivery driver arrives. After that I moved to the Fashion department and I would help with inventory and stock any clothing items that needed to be picked out to the sales floor.