Shanice Zulier
Centerville,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Car Sales
Hutchinson Mitsubishi
09.2023 - 11.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
Care sales associate
Carmax
05.2023 - 09.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Cashier
Buccee's
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Sales Associate
ATT
02.2022 - 12.2022
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Responded to customer calls and emails to answer questions about products and services.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
Customer Experience Associate
Robins Exchange (AAFES)
08.2019 - 03.2021
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Fire Technician
Service Master
11.2018 - 12.2019
- Provide restoration services for structures that have been damaged by fire, mold, water and weather.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Tracked project costs and other financial metrics to maximize profitability.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
- Inspected damaged properties and contents to prepare job action plan.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Collected payments and discussed results of work with customers.
Fire Technician/ Water Technician
HWY B24
05.2014 - 06.2017
- Inspected damaged properties and contents to prepare job action plan.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Collected payments and discussed results of work with customers.
- Completed tear-down of existing structures and prepared for new construction.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
Education
Diploma -
Northside High School
Warner Robins, GA05.2015
Skills
- Sales
- Customer Service
- Interpersonal
- Listening
- Financial skills
- Billing and Payment Processing
- Cash Counting
- Cash Management
- Overcoming Objections
- Calm and Professional Under Pressure
- Credit and Debt Card Processing
- Billing Adjustments and Refunds
Accomplishments
- AAFES-10/06/20 ON THE SPOT SRA
- AAFES-03/04/20 THANKS FOR CONTRIBUTING
- AAFES-02/06/20 ON THE SPOT SRA
- AAFES-01/09/20 ON THE SPOT SRA
- AAFES-11/08/20 ON THE SPOT SRA
- AAFES-09/18/19 ON THE SPOT SRA
- AAFES-12/15/2017 THANKS FOR MAKING IT BETTER
- AAFES-10/24/17 ONE YEAR OF SERVICE
- AAFES-06/07/2017 THANKS FOR SERVING
Affiliations
- Houston County Career Academy, Helped elderly navigate and use a computer for everyday use
- Robins Air Force Base Youth Soccer Program, Coached a U-8 Soccer Team
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Car Sales
Hutchinson Mitsubishi
09.2023 - 11.2023
Care sales associate
Carmax
05.2023 - 09.2023
Cashier
Buccee's
12.2022 - 04.2023
Sales Associate
ATT
02.2022 - 12.2022
Customer Experience Associate
Robins Exchange (AAFES)
08.2019 - 03.2021
Fire Technician
Service Master
11.2018 - 12.2019
Fire Technician/ Water Technician
HWY B24
05.2014 - 06.2017
Diploma -
Northside High School
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