Jessica Gonzales
State Farm
Seminole
10
years of professional experience
Capable, hardworking, and dependable with expert administrative, customer service, and problem-solving abilities. Offer self-motivated nature and history of success multitasking in fast-paced environments. Quick learner with advanced Excel abilities. Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities. Authorized to work in the US for any employer
Work History
Customer Service Representative
5 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed policy changes and updates accurately for diverse client needs.
- Trained and mentored new representatives, improving team performance and service delivery.
- Streamlined communication processes, reducing response times and increasing operational efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed comprehensive insurance plans tailored to client needs and risk assessments.
- Cultivated strong relationships with clients, enhancing trust and long-term engagement.
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Sought out new clients and developed client relationships through networking, & direct referrals.
- Generated quotes and proposals for clients to match individual needs.
Bartender
8 Months- Crafted specialty cocktails and beverages to enhance customer experience.
- Trained new staff on beverage preparation and customer service standards.
- Managed inventory and ordered supplies to maintain stock levels.
- Developed and implemented efficient bar workflows to optimize service speed.
- Oversaw daily cash handling, ensuring accurate transactions and financial reporting.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Assistant Manager
5 Months- Assisted in managing daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented inventory management processes to reduce waste and streamline supply orders.
- Facilitated staff scheduling to optimize labor costs while maintaining service quality during peak hours.
- Collaborated with management to identify process improvements that increased operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barrista
2 Months- Delivered exceptional customer service by anticipating needs and ensuring satisfaction.
- Operated espresso machines and equipment efficiently to prepare high-quality beverages.
- Trained new baristas on beverage preparation techniques and shop procedures.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Created seasonal drink menus, incorporating customer feedback to enhance offerings.
- Developed strong relationships with regular customers, fostering a loyal clientele base.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
A/P Clerk
2 Years 8 Months- Reconciled vendor statements and resolved any discrepancies in a timely manner
- Maintained confidentiality when handling sensitive financial information during daily tasks
- Developed and maintained strong relationships with key vendors, resulting in improved communication and issue resolution
A/P Clerk & Equipment Clerk
2 Years- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Managed accounts payable aging report to ensure timely payment of vendor invoices
- Reconciled vendor statements and resolved any discrepancies in a timely manner
- Maintained accurate records of all accounts payable transactions in the accounting system
- Assisted with month-end closing activities by preparing accruals and reconciling accounts payable balances
- Collaborated with purchasing department to resolve pricing or quantity discrepancies on invoices
- Kept all equipment registrations up to date
- Made sure all equipment was in correct locations
- Organized all equipment repairs and maintenance
Requisitioner/Time Keeper/Field Clerk
1 Year 3 Months- Oversaw accurate accounts payable and receivable actions, distributing invoices, updating accounts, and issuing payments.
- Stayed on top of tracking procedures, updating databases and Excel spreadsheets.
- Assisted with projects, organizing physical and digital files for proper tracking and required recordkeeping.
- Tracked finances, projects and schedules with diverse computer programs.
- Paid team members on-time with Oracle System for payroll.
- Reconciled payroll discrepancies with thorough reviews of time sheets and work charts.
- Organized and updated file systems, keeping records easily retrievable.
- Maintained accurate, compliant accounts, inputting new transactions each day.
- Met legal requirements by correctly completing important forms.
- Developed and maintained productive internal and external relationships.
- Updated office files daily and kept records organized.
- Managed files and continuously updated and organized records.
- Completed and filed all purchase order documents.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Completed accurate requisition work by carefully reviewing every purchase order to correctly input in Oracle system.
- Helped team handle high-volume work by prioritizing tasks and organizing files and spreadsheets.
- Maintained full compliance with legal, health, and safety regulations.
- Fixed software and computer equipment problems with effective troubleshooting and repair abilities.
- Billed clients based on related work hours and agreed upon rates.
- Supported benefits administration by completing, verifying and processing required forms.
- Assisted safety team with improving orientation operations through Oracle system.
Team Member
1 Month- Prevented money handling errors, correctly using PoS terminals to process transactions.
- Managed housekeeping requirements such as organizing storeroom and baling cardboard.
- Assisted with administrative tasks such as updating records and schedules, routing mail, and restocking supplies.
- Helped keep team efficient with well-stocked and orderly supplies.
- Promoted safety and productivity by keeping work areas clean and organized.
- Boosted team efficiency by learning all roles and rotating through positions.
- Kept team working at peak level by training new team members and assigning tasks.
Assistant General Manager
1 Year 4 Months- Manage crew making sure each person is fulfilling their job duties, Count Safe and Cash drawers to make sure all money is accounted for, Do inventory each night, also make truck orders for the week, Working in a fast paced environment making orders for each customer, Fixing any problems that may happen with orders
Carhop
4 Months- Upheld cleanliness and presentation standards for all service areas and customer parking.
- Helped kitchen by preparing fountain drinks, including sodas, milkshakes, and malts.
- Gave customers positive experienced with positive, upbeat, and professional service.
- Maintained accurate cash in hand by processing customer payments using basic math skills.
- Kept team efficient by restocking service counter with utensils and condiments.
- Minimized errors by carefully documenting orders and discussing needs with cooks.
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas.
- Met all customer needs with fast, friendly and knowledgeable service.
- Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.
Bartender
6 Months- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Operated cash registers and verified customer identification.
- Enhanced bar reputation by developing signature cocktails and seasonal specials.
- Protected guests, staff, and general public with consistent use of safe service standards.
- Served food and alcoholic beverages guests while adhering to local, state, and federal regulations.
- Satisfied needs of bar, restaurant, and banquet customers with expertly prepared mixed drinks.
- Increased bar customer numbers and revenue through trivia nights and other special events.
- Ensured all liquor was properly secured before, during, and at end of shift.
- Monitored and managed alcohol sales and consumption.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
- Kept customers coming back again and again by delivering exceptional service every time.
Education
High School Diploma
Skills
Microsoft Word
Administrative support
Time management
Oracle
Decision making
Inventory organization
Accounts Payable
Database Administration
Troubleshooting techniques
Inbound call management
Employee Orientation
Task prioritization
Timeline
Customer Service Representative
State Farm
03.2026 - CurrentRead More
Barrista
Sips Coffee & Soda Shop
11.2025 - 01.2026Read More
Bartender
BYOPizza
10.2025 - 06.2026Read More
Assistant Manager
Sonic Drive in
10.2025 - 03.2026Read More
A/P Clerk
Peyton Resource Group (USAA)
07.2022 - 03.2025Read More
A/P Clerk & Equipment Clerk
ABCI
10.2019 - 10.2021Read More
Requisitioner/Time Keeper/Field Clerk
Wood Group USA
03.2018 - 06.2019Read More
Team Member
Swift Stop
02.2018 - 03.2018Read More
Assistant General Manager
Taco Bell
10.2016 - 02.2018Read More
Carhop
Sonic Drive In
06.2016 - 10.2016Read More
Bartender
BYOPizza
04.2016 - 10.2016Read More
Seminole High School
High School Diploma
Read More