Jessica Gonzalez
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Licensed Veterinary Technician
Petworks Express Animal Clinic
01.2022 - Current
- Assist with orthopedic consults and surgeries
- Answered owner animal health questions and advised on best care practices.
- Educated clients on animal health, preventive care and procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, and anesthesia.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
Surgery Tech/Receptionist
Animal Protection, Cornelius Clinic
10.2020 - 01.2022
- Proficient with Avimark system
- Maintain and upkeep online pharmacy
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Monitored patient vital signs to alert surgeons to any changes.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Student Worker
Gross Anatomy Lab, Texas A&M University College of Veterinary Medicine
01.2018 - 08.2020
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
Kennel technician
Citizens for Animal Protection
08.2017 - 08.2018
- Intake animal technician
- Adoption counselor
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
Administrative Assistant Third Class
Comsubron 11 USN
06.2015 - 12.2016
- Submitted over 100 new personnel
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Boatswain's Mate
ARCO USN
11.2014 - 05.2015
- Appointed to lead over 30 personnel as a junior member and led to increase production by 40%
- Knowledgeable in the safety and procedures in docking and undocking two nuclear powered submarines
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
USN
USS George Washington USN
08.2011 - 10.2013
- Maintained over 50 personnel training folders and documents that were vital to the operation of the division
- Impacted on safely receiving over three million gallons of fuel and 500 pallets ammunition and supplies
- Trained over 36 personnel in security alarm responses and increased shift qualifications from 83% to 93%
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Inspected and assessed telecommunication systems and navigational instruments to prepare for and manage safe piloting.
- Maintained boat logs and oversaw cargo storage on or below decks, securing items and protecting products from damage or loss.
- Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Cashier Team Lead
K.F.C Cypress TX
01.2010 - 07.2011
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Lifeguard
Pool Management
01.2008 - 01.2011
- Prevented four people from drowning
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
Education
Associate Degree - General Studies
Central Texas College
Bachelor’s Degree - Animal Science
Texas A&M University
Associate Degree - Veterinary Technology
Lone Star College
Certificates Free Fear certified completed training - undefined
undefined
2020
Skills
- Key Qualifications
- Customer Care
- Bilingual
- Leader
- Professional
- Administration
- Organization skills
Languages
Spanish
Full Professional
Timeline
Licensed Veterinary Technician
Petworks Express Animal Clinic
01.2022 - Current
Surgery Tech/Receptionist
Animal Protection, Cornelius Clinic
10.2020 - 01.2022
Student Worker
Gross Anatomy Lab, Texas A&M University College of Veterinary Medicine
01.2018 - 08.2020
Kennel technician
Citizens for Animal Protection
08.2017 - 08.2018
Administrative Assistant Third Class
Comsubron 11 USN
06.2015 - 12.2016
Boatswain's Mate
ARCO USN
11.2014 - 05.2015
USN
USS George Washington USN
08.2011 - 10.2013
Cashier Team Lead
K.F.C Cypress TX
01.2010 - 07.2011
Lifeguard
Pool Management
01.2008 - 01.2011
Associate Degree - General Studies
Central Texas College
Bachelor’s Degree - Animal Science
Texas A&M University
Associate Degree - Veterinary Technology
Lone Star College
Certificates Free Fear certified completed training - undefined
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