Jessica GonzLsz
Fort Worth ,Texas
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mi Cocina. Proven ability to engage guests and manage high-pressure situations effectively. Expertise in cash handling and memory retention ensures seamless service delivery, creating memorable experiences for customers while maintaining operational efficiency.
Overview
1
1
Certification
Work History
Server
Mi Cocina
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Frescos Cocina Mexicana
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Receptionist
Jellystone Park Camp Resorts
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Receptionist
Big Lots
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Dental Hygiene
Tarrant County College
Fort Worth, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
Certification
Medical assistant license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Mi Cocina
Restaurant Hostess
Frescos Cocina Mexicana
Receptionist
Jellystone Park Camp Resorts
Front Desk Receptionist
Big Lots
Dental Hygiene
Tarrant County College
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