Devin Cucchi
Autism Behavioral Center
Franklin,MA
9
years of professional experience
Results-oriented Operations Supervisor with a strong background in program development and staff supervision. Cultivates collaborative environments, enhances service quality, and drives team performance through effective engagement. Builds lasting relationships with clients and caregivers while ensuring compliance with industry regulations to optimize service delivery.
Work History
Program and Operations Supervisor
2 Years 6 Months- Supervised social skills group programming, activities, client-therapist pairings, and behavioral support for children and adolescents with ASD to promote social development and improve client outcomes.
- Collaborated with caregivers and clinical teams on treatment priorities and innovative solutions to meet client needs
- Coordinated ethical and efficient usage of company resources to improve service quality in compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Trained staff on effective usage of applied behavior analysis, interpersonal relations, direct client care, and thorough documentation to enhance service delivery and compliance with best practices.
- Conducted regular performance evaluations, providing constructive feedback to enhance team performance
- Organized weekly schedules, appointments, and reports to ensure timely service delivery and adherence to company and insurance funder expectations.
Lead Behavior Technician
1 Year 10 Months- Implemented individualized behavior intervention plans for clients with autism spectrum disorders.
- Conducted data collection and analysis to track client progress and inform treatment adjustments.
- Led, developed and facilitated group activities promoting social skills and peer interaction among clients to support treatment progress
- Engaged families in treatment processes, providing support and resources for at-home implementation.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Trained new staff on behavioral techniques and center protocols to ensure consistent service delivery.
Assistant Store Manager
2 Years 6 Months- Led daily operations to ensure superior customer service and store presentation.
- Trained and mentored staff to enhance product knowledge and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
Assistant Store Manager
2 Years- Collaborated with upper management on promotional events to drive traffic and sales growth.
- Resolved customer issues efficiently, fostering a positive shopping experience and loyalty.
- Conducted regular staff performance evaluations to cultivate team development and accountability.
- Developed employee schedules to maintain optimal staffing levels during peak times.
Education
Bachelor of Arts - Business
Skills
Interpersonal relations/customer service to foster a supportiveee and collaborative environment
Office software proficiency
Confident usage of Microsoft and Google office programs and industry specific platforms for progress notes
data
scheduling
and team communication
Crisis management
Behavioral communication strategies (ASL
PECS
AAC)
Program development
Task completion
Timeline
Program and Operations Supervisor
Autism Behavioral Center
02.2024 - CurrentRead More
Lead Behavior Technician
Autism Behavioral Center
04.2022 - 02.2024Read More
Assistant Store Manager
Tumi
01.2020 - 07.2022Read More
Assistant Store Manager
Brooks Brothers
01.2018 - 01.2020Read More
Dean College
Bachelor of Arts from Business
Read More