Jessica Gordon
Reese,MI
Summary
Certified Shift Manager at McDonald's with proven expertise in team leadership and customer service excellence. Successfully coached staff to enhance performance and achieve sales targets, while ensuring compliance with health regulations. Skilled in cash handling and effective delegation, ensuring a motivated and efficient work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's
Vassar, Michigan
06.2016 - Current
- Enforced all health and safety regulations within the workplace environment.
- Resolved customer complaints, questions, and inquiries in a professional manner while maintaining company standards.
- Supervised and trained staff on customer service protocols, cash handling policies, safety procedures, and upselling techniques.
- Reviewed financial statements to meet targets during the shift.
- Managed cash and made bank deposits.
Internship
Tuscola County Sheriff's Office
Caro, Michigan
05.2025 - 08.2025
- Observed daily police operations with deputies in order to gain experience and understanding of police procedures.
- Assisted the deputies as needed.
- Prepared detailed incident reports based on observations made during ride-alongs with deputies.
Corn Detassel
Ed Montey
Unionville, Michigan
- Removed tassels from top of corn plants to prevent from self-pollination.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MICriminal Justice
Delta College
Bay City, MISkills
- Customer service
- Team leadership
- Delegation
- Safe food handling
- Team management
- Decision-making
- Training and coaching
- Team building
- Management experience
- Effective leadership
- Policy enforcement
- Cash handling
- Shift leadership
Certification
- Servsafe Certified
Activities
- 4H (2008-2017)- I showed rabbits, chickens, and ducks at the Tuscola County Fair.
- Robotics (2014-2015)
References
- Lindsay Barrienties
McDonald’s Store Manager
989-823-7615
933 W. Huron Ave
Vassar, MI, 48768
- Emily Elgert
Police Officer
Sterling Heights
989-928-5902
- Becky Mellish
Retired Reese Teacher
989-239-6834
- Additional references available upon request.
Timeline
Internship
Tuscola County Sheriff's Office
05.2025 - 08.2025
Certified Shift Manager
McDonald's
06.2016 - Current
Corn Detassel
Ed Montey
Bachelor of Science - Criminal Justice
Ferris State University
Criminal Justice
Delta College