Lilly McPherson
Essig Asssociates
Lexington,MO
3
years of professional experience
Dynamic Certified Shift Manager with proven leadership at Essig Associates. Enhanced team efficiency by 30% through strategic training and process improvements. Expert in inventory control and customer service, fostering strong relationships and resolving issues effectively. Adept at optimizing operations and driving growth, ensuring safety and quality standards are consistently met.
Work History
Certified Shift Manager
2 Years 11 Months- Supervised team operations to ensure adherence to safety protocols and quality standards.
- Coordinated shift schedules, optimizing workforce efficiency and resource allocation.
- Trained new employees on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Monitored inventory levels, ensuring timely replenishment to meet operational demands.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Facilitated communication between management and staff to align on goals and expectations.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Actively participated in community outreach programs alongside staff members, demonstrating the company''s commitment to social responsibility and fostering goodwill among local residents.
- Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
- Assigned tasks and responsibilities to each employee on shift.
- Oversaw financial aspects of the operation including budgeting, expense tracking, cash handling, and report generation for upper management review.
- Coordinated special events such as catering orders or fundraising initiatives, ensuring seamless execution from planning stages through completion.
- Scheduled Number employees for shifts ensuring each shift was adequately covered.
Education
No Degree
Skills
Effective leadership
Workplace safety
Customer service experience
Safe food handling
Training and mentoring
Management experience
Team management
Team building
Training and coaching
Delegation
Natural leadership skills
Handling customer complaints
Decision-making
Cash handling
Energetic and enthusiastic
Relationship building
Accurate money handling
Inventory control
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Multitasking ability
Timeline
Certified Shift Manager
Essig Asssociates
07.2023 - 06.2026Read More
Lexington High School
No Degree
Read More