Jessica Gorostieta
Rockford,Illinois
Summary
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Rockford, IL
08.2023 - Current
- Managed prescription dispensing processes to ensure accuracy and compliance with regulations.
- Trained and mentored new pharmacy technicians on operational procedures and safety protocols.
- Coordinated medication inventory management to maintain optimal stock levels and reduce waste.
- Implemented workflow improvements, enhancing efficiency in prescription preparation and customer service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assistant Manager
Dunkin' donuts
Rockford, Illinois
10.2022 - Current
- Supervised day to day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Opened and closed location and monitored shift changes
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
General Merchandise Expert
Target Corporation
Rockford, IL
07.2021 - 05.2022
- Maintained sales floor clean, neat, and well stocked for customers, helping to drive consistent sales with professional arrangements
- Pushed and stocked products in multiple departments and consistently met time targets.
Shift Leader
Dunkin Donuts
Rockford, IL
07.2020 - 05.2021
- Completed store opening and closing procedures and balance tills
- Trained and mentored new employees to maximize team performance
- Assembled customized beverages and sandwiches upon guest request
Education
High School -
Thomas Jefferson High School
Rockford, Illinois06.2020
Skills
- Customer service
- Communication skills
- Time management
- Food service
- Guest services
- Bilingual
- Microsoft word
- Leadership
- Microsoft excel
Certification
NHA Certified pharmacy technician
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
08.2023 - Current
Assistant Manager
Dunkin' donuts
10.2022 - Current
General Merchandise Expert
Target Corporation
07.2021 - 05.2022
Shift Leader
Dunkin Donuts
07.2020 - 05.2021
High School -
Thomas Jefferson High School