Jessica Graham
Elkhorn,NE
Summary
Creative outside sales representative driven to meet client expectations while remaining organized, friendly, and knowledgeable about the companies products. Maintains loyal clientele through consistent repeat business and glowing referrals. I have an unmatched ability to communicate and build relationships with clients based upon trust and accountability and overall knowledge of inventory and products available. I am extremely detail oriented and organized. I value learning new information and skills based on any industry. I have grown up with most of my family in the construction and contracting industry in southern Louisiana and would be a great asset to your sales team with my motivated, personable, high achieving attitude. I easily retain knowledge given to me and work hard to maintain and expand that knowlege to further my abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales and Merchandising
Advantage Solutions
03.2025 - Current
- Collaborated with sales and merchandising teams to optimize product flow from receiving area to store shelves.
- Stocked and merchandised products to meet sales and merchandising standards.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
- Enhanced visual merchandising displays for increased foot traffic and higher sales conversion rates.
Hairstylist Booth Renter
Meche Studio
02.2021 - 03.2024
- Actively maintained neatness of service waiting areas.
- Provided clients with catered recommendations for salon retail products to maintain hair health and appearance between appointments.
- Enthusiastically greeted new arrivals and delivered excellent customer service.
- Patiently explained salon services and pricing to help clients with budget and haircare decisions.
- Caringly built and preserved strong client relationships to increase return visits.
- Consistantly updated customer information records to provide best possible treatments.
- Promoted services on social media platforms to increase referrals, engagement and brand awareness.
Senior Hairstylist
Elude Salon and Spa
04.2016 - 02.2021
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers.
- Verified performance of team members and corrected problems impacting quality or speed.
- Earned customer trust and respect by completing quality work and incorporating personal preferences.
- Kept client records, noting services provided and individual preferences.
- Booked client appointments from calls, walk-ins and social media.
- Oversaw hairstylists, hairdressers and assistants during training and probation.
- Minimized infection risk by keeping stations and tools clean and sanitized.
Hairstylist Booth Renter
Sola Salons
04.2014 - 04.2016
- Built and preserved strong client relationships to increase return visits.
- Greeted new arrivals and delivered excellent customer service.
- Booked client appointments and coordinated schedule with salon receptionist.
- Promoted services on social media platforms to increase referrals, engagement and brand awareness.
- Recorded and maintained accurate inventory of hair products and tools.
- Monitored industry trends and continued education to remain competitive in local market.
- Safeguarded clients and staff through stringent adherence to cleaning and sanitizing requirements.
Senior Hairstylist
Style Salon and Spa
01.2010 - 04.2014
- Chose appropriate cuts for customers based on preferences, facial features and current fashion trends.
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers.
- Helped customers improve hair health and appearance with better products and routines.
- Kept track of appointments and team schedules using master calendar system.
- Boosted salon revenue through excellent sales techniques for products and services.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Kept client records, noting services provided and individual preferences.
- Received and processed payments from patrons.
- Oversaw hairstylists, hairdressers and assistants during training and probation.
- Booked client appointments from calls, walk-ins and social media.
Hairstylist
The Gallery Salon and Spa
04.2004 - 04.2009
- Booked client appointments and coordinated schedule with salon receptionist.
- Built and preserved strong client relationships to increase return visits.
- Maintained neatness of service waiting areas.
- Assisted in all areas of salon to facilitate smooth operations.
- Safeguarded clients and staff through stringent adherence to cleaning and sanitizing requirements.
- Recorded and maintained accurate inventory of hair products and tools.
- Monitored industry trends and continued education to remain competitive in local market.
Medical Records Clerk
Louisiana Cardiology Associates
01.2000 - 04.2004
- Retrieved patient medical records for physicians, technicians and staff.
- Processed requests for information and released information to persons or agencies according to regulations.
- Completed clients' intake and discharge forms.
- Developed and analyzed daily report of missing chart information presented to supervisors.
- Prepared clinic charts for advance appointments and walk-ins.
- Assisted physicians, clinicians and medical center staff with inquiries relative to dictations.
- Obtained payments by completing and posting bills to medical insurance providers.
- Secured patient information according to HIPAA protocols by following strict procedures.
- Identified incomplete records and independently pursued missing information.
Sales Assistant
Mary Kay
11.1998 - 05.2000
- Handled sales floor needs, including updating pricing and signage.
- Enhanced sales with suggestions of related products and services based on purchases and stated needs.
- Greeted customers with friendly and welcoming attitude.
- Sent out monthly newsletters to detail store events and promotions.
- Received new shipments and segregated merchandise in stock room.
- Worked well with other employees to promote smooth processes.
- Monitored inventory to replenish new stock and determine quick selling products.
- Conducted product demonstrations to inform clients about benefits.
- Entered and updated customer information on database to streamline process.
- Created eye catching gift baskets for prize winners and to promote multiple sale of products.
Sales Associate
JCPenney
07.1998 - 11.1998
- Helped customers navigate store, complete sales and process returns.
- Resolved customer concerns using strong communication and conflict management skills.
- Managed multiple tasks simultaneously while meeting deadlines.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Informed customers of promotions and special offers to increase sales.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Rotated stock using clearance markdowns and special sales promotions.
- Processed payments quickly to keep customer flow moving.
- Handled issues professionally to company standards.
- Minimized store thefts through strategic monitoring and customer observation.
- Met sales quotas by utilizing upselling opportunities.
- Verified shift sales with cash count and drawer balancing.
- Kept store shelves, racks and bins presentable with resets.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Checked returned product condition before processing refunds.
Sales Associate
Painted Bayou
01.1998 - 07.1998
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Rotated stock using clearance markdowns and special sales promotions.
- Managed multiple tasks simultaneously while meeting deadlines.
- Informed customers of promotions and special offers to increase sales.
- Processed payments quickly to keep customer flow moving.
- Resolved customer concerns using strong communication and conflict management skills.
- Handled issues professionally to company standards.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Greeted customers and asked questions to assess needs.
- Verified shift sales with cash count and drawer balancing.
- Recommended merchandise to suit customer budget and preferences.
- Confirmed prices and processed payments to complete sales.
Education
High School Diploma - Honors College Prep
Saint Josephs Academy
Baton Rouge, LA05.2001
LSU
Baton Rouge, LASkills
- Business Management
- Multitasking
- Organization
- Customer Consultation
- Communication
- Customer Education
- Product Sales
- Maintaining customer relationships
- Knowledge
- Trust
Certification
OSHA 30 Hour
Timeline
Sales and Merchandising
Advantage Solutions
03.2025 - Current
Hairstylist Booth Renter
Meche Studio
02.2021 - 03.2024
Senior Hairstylist
Elude Salon and Spa
04.2016 - 02.2021
Hairstylist Booth Renter
Sola Salons
04.2014 - 04.2016
Senior Hairstylist
Style Salon and Spa
01.2010 - 04.2014
Hairstylist
The Gallery Salon and Spa
04.2004 - 04.2009
Medical Records Clerk
Louisiana Cardiology Associates
01.2000 - 04.2004
Sales Assistant
Mary Kay
11.1998 - 05.2000
Sales Associate
JCPenney
07.1998 - 11.1998
Sales Associate
Painted Bayou
01.1998 - 07.1998
High School Diploma - Honors College Prep
Saint Josephs Academy
LSU