Jessica Grande
Staten Island,NY
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Manager/Head Bartender
The Curly Wolf Saloon
Staten Island , NY
08.2016 - 10.2024
- Trained employees on additional job positions to maintain coverage of roles.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with regulatory requirements and industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Established processes to ensure efficient workflow throughout the organization.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Pharmacy Technician
Rite Aid Pharmacy
Staten Island , NY
08.2020 - 08.2023
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Verified prescriptions and drug labels, documents and packages.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Receptionist
Law Offices of Neil Visoky Esq
Staten Island, NY
01.2015 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Science - Biochemistry
College of Staten Island
Staten Island, NY06-2025
Skills
- Care management
- Child development support
- Security control
- Data management
- Group leadership
- Infection control policies
- Special needs experience
- Hygiene and cleanliness
- Drug safety
- Advanced math skills
- Pharmaceutical calculations
- FDA drug safety guidelines
- Drug interaction awareness
- Problem-solving skills
- Amazing Customer service
- Always helpful and proactive
- Telephone and front desk reception
- Customer and client relations
- Appointment scheduling
- Administrative support
- Tech-Savvy
- Bookkeeping
Education and Training
true
Timeline
Pharmacy Technician
Rite Aid Pharmacy
08.2020 - 08.2023
Manager/Head Bartender
The Curly Wolf Saloon
08.2016 - 10.2024
Receptionist
Law Offices of Neil Visoky Esq
01.2015 - 01.2021
Bachelor of Science - Biochemistry
College of Staten Island