Jessica Granger
Silver Springs,NY
Summary
Experienced professional with over ten years’ experience in the customer service / collections. Committed to balancing company goals while helping customers find satisfactory solutions. Consistently demonstrates tact, discretion, as well as excellent organization and time management skills. Resourceful problem solver who is adept at remaining calm in stressful fast-paced situations. Proficient in Microsoft Office, Salesforce and easily learns new software programs.
Overview
11
11
years of professional experience
Work History
Record Specialist
Invitae Corp.
02.2021 - 02.2024
- Advocated for patients needing medical records to further treatment options and prolong life
- Complied with all laws regarding the release of information and well versed in HIPAA regulations
- Assisted in managing specific deals to assure data was provided accurately and efficiently
- Experienced with various electronic health records systems, salesforce, and Microsoft Office
- Collaborated with team members to ensure optimal results for the patients
- Provided excellent customer care by responding to inquiries and requests for information
- Maintained accuracy of records by verifying validity of data in records.
Collection Specialist / Senior Collector
Coast Professional Inc
09.2019 - 03.2020
- Locate and notify customers of delinquent accounts by mail and telephone
- Used skip tracing and other techniques to locate debtors
- Negotiated payment plans with customers, prioritizing account resolution
- Advised customers of necessary actions and strategies for debt repayment
- Answered customer questions regarding problems with their accounts professionally
- Maintained detailed records of all collection activities ensuring compliance with company policies and federal regulations
- Achieved performance goals on a consistent basis
- Delivered exceptional customer service on calls
- Operated Titanium and Artiva computer systems
- Utilized a multi-line phone system
- While working as a Sr
- Collector oversaw a team of collection specialists, answering questions and stepping in on difficult phone calls.
Collection Specialist / Senior Collector
RevCrest
01.2018 - 06.2018
- Locate and notify customers of delinquent accounts by mail and telephone
- Used skip tracing and other techniques to locate debtors
- Negotiated payment plans with customers, prioritizing account resolution
- Advised customers of necessary actions and strategies for debt repayment
- Answered customer questions regarding problems with their accounts professionally
- Maintained detailed records of all collection activities ensuring compliance with company policies and federal regulations
- Achieved performance goals on a consistent basis
- Delivered exceptional customer service on calls
- Operated Titanium and Artiva computer systems
- Utilized a multi-line phone system
- While working as a Sr
- Collector oversaw a team of collection specialists, answering questions and stepping in on difficult phone calls.
Collection Specialist / Senior Collector
Pioneer Credit Recovery
08.2013 - 12.2017
- Locate and notify customers of delinquent accounts by mail and telephone
- Used skip tracing and other techniques to locate debtors
- Negotiated payment plans with customers, prioritizing account resolution
- Advised customers of necessary actions and strategies for debt repayment
- Answered customer questions regarding problems with their accounts professionally
- Maintained detailed records of all collection activities ensuring compliance with company policies and federal regulations
- Achieved performance goals on a consistent basis
- Delivered exceptional customer service on calls
- Operated Titanium and Artiva computer systems
- Utilized a multi-line phone system
- While working as a Sr
- Collector oversaw a team of collection specialists, answering questions and stepping in on difficult phone calls.
Education
High School Graduate -
Letchworth High School
Gainesville, NYSkills
- Records Management
- Research abilities
- Electronic Filing Systems
- Salesforce Database Maintenance
- Customer Service
Timeline
Record Specialist
Invitae Corp.
02.2021 - 02.2024
Collection Specialist / Senior Collector
Coast Professional Inc
09.2019 - 03.2020
Collection Specialist / Senior Collector
RevCrest
01.2018 - 06.2018
Collection Specialist / Senior Collector
Pioneer Credit Recovery
08.2013 - 12.2017
High School Graduate -
Letchworth High School
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