Jessica Graves
York,PA
Summary
Energetic and reliable professional with extensive experience in bartending, customer service, and financial transactions. Skilled in creating a welcoming and engaging atmosphere while delivering high-quality service in fast-paced environments. Proven ability to handle high-volume bar operations, multitask effectively, and maintain composure under pressure. Strong background in cash handling, POS systems, and accurately managing financial transactions—enhanced by prior experience in banking. Known for building rapport with customers, resolving issues promptly, and contributing to a positive team dynamic. Passionate about delivering excellent service, and ensuring customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Racehorse Tavern
Thomasville, PA
06.2023 - Current
- Provided drink suggestions to customers based on their preferences.
- Balanced daily registers and generated sales reports for management.
- Assisted in setting up the bar for service shift.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender
Sherwood Inn
York New Salem, PA
07.2017 - 06.2023
- Monitored inventory levels and restocked supplies as needed.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Racehorse Tavern
Thomasville, PA
04.2016 - 04.2017
- Crafted a variety of cocktails and beverages for diverse clientele.
- Monitored inventory levels and restocked supplies as needed.
- Assisted customers with drink selections and provided recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed state laws regarding gambling activities while on duty.
Bank Teller
BB&T Bank
York New Salem, PA
01.2016 - 04.2016
- Maintained cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and banking services.
- Ensured compliance with banking regulations and policies consistently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Bartender
Racehorse Tavern
Thomasville, PA
04.2014 - 01.2016
- Assisted customers with drink selections and provided recommendations.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to synchronize food and drink orders.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Server/Bartender
Legends Restaurant/Park Inn
Mechan, PA
09.2010 - 05.2014
- Managed customer orders and handled special requests efficiently.
- Communicated effectively with guests to enhance their dining experience.
- Upsold menu items to increase overall sales revenue during shifts.
- Provided excellent customer service to ensure satisfaction.
Warehouse Picker
D& H Distributing Company
Harrisb, PA
10.2011 - 05.2012
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
Assistant Bank Teller
Metro Bank
Enola & Mechanicsburg, PA
02.2007 - 05.2010
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
Skills
- Drink recommendations
- Customer relationship management
- Bar setup and maintenance
- Food preparation
- Anticipating guest needs
- Service-oriented mindset
- Bar restocking
- Hospitality and accommodation
- Highly reliable
- Suggestive selling
- Liquor restocking
Certification
- Ramp Certified
References
References available upon request.
Timeline
Bartender
Racehorse Tavern
06.2023 - Current
Bartender
Sherwood Inn
07.2017 - 06.2023
Bartender
Racehorse Tavern
04.2016 - 04.2017
Bank Teller
BB&T Bank
01.2016 - 04.2016
Bartender
Racehorse Tavern
04.2014 - 01.2016
Warehouse Picker
D& H Distributing Company
10.2011 - 05.2012
Server/Bartender
Legends Restaurant/Park Inn
09.2010 - 05.2014
Assistant Bank Teller
Metro Bank
02.2007 - 05.2010
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