Jessica Gray
Colorado Springs,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Which will also, capitalize on customer service relations skills, strong communication skills, and strong skills working as an individual and as a team member.
Overview
17
17
years of professional experience
Work History
Cardiology Scheduling Coordinator
Colorado Springs Cardiology
07.2023 - Current
- Supported start up company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Reduced appointment wait times by managing the cardiology department''s calendar effectively.
- Improved patient flow through the department by monitoring provider schedules, identifying gaps, and filling them proactively, using EMR's
- Wrote handbook for staff in scheduling department, got system up and running
Referal Coordinator
Colorado ENT And Allergy
01.2023 - 04.2023
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Medical Front Office/ Referal Coordinator
Colorado ENT And Allergy
07.2022 - 01.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details, using EMR
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
Customer Care Representative
N.E.W. Customer Service CO, LLC
10.2011 - 05.2012
- Answer incoming calls to register products
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Direct calls where needed.
- Filed Claims
Sales Associate
The Deb Shop
08.2008 - 05.2010
- Provide customer service by assisting customers while shopping, making their shopping experience outstanding
- Performed sales, exchanges, and layaways, inventory control
- Work with other employees as a team
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Receptionist
Blair County Chamber of Commerce
08.2007 - 12.2007
- Scheduling for area businesses
- Enhanced front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Science - Fashion Merchandising And Management
The Art Institute of Pittsburgh-Online Division
04.2011
Skills
- Confidentiality Requirements
- Calendar Management
- Schedule Organization
- Timesheet Management
- Problem-Solving
- Training Methodologies
- Strategic Selling
- Account Updating
- Data Entry
- Social Skills
- Time Management
- Growth Mindset
Timeline
Cardiology Scheduling Coordinator
Colorado Springs Cardiology
07.2023 - Current
Referal Coordinator
Colorado ENT And Allergy
01.2023 - 04.2023
Medical Front Office/ Referal Coordinator
Colorado ENT And Allergy
07.2022 - 01.2023
Customer Care Representative
N.E.W. Customer Service CO, LLC
10.2011 - 05.2012
Sales Associate
The Deb Shop
08.2008 - 05.2010
Receptionist
Blair County Chamber of Commerce
08.2007 - 12.2007
Bachelor of Science - Fashion Merchandising And Management
The Art Institute of Pittsburgh-Online Division
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