Patricia Randle

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Set up [Type] appointments with customers.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Scheduled procedures, surgeries and doctor appointments for average of [Number] patients per daily.
• Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Completed patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
• Responded to correspondence from insurance companies to verify patient's coverage.

Checked patients in and out verified insurance checked on outstanding claims over 30 days old schedule patients handled all front desk duties, Took co-pays posted insurance payments with the obese