Jessica Green
Myersville,MD
Summary
I hope to find an organization that will reward my commitment to customer service excellence and office administration with the opportunity for growth.
Overview
26
26
years of professional experience
Work History
Claims Generalist Associate
Progressive Casualty Insurance
Frederick, MD
10.2023 - Current
- Identify insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determine liability and coverage for auto accidents by interviewing involved parties, investigating accident scenes, reviewing traffic laws, and police reports.
- Handle and negotiate total loss claims to completion in an efficient and timely manner.
- Proactively communicates updates, and responds timely to customer concerns.
Office Manager
Basse Furniture/Gladhill Furniture
01.2001 - 10.2023
- Responsible for all administrative duties in a multi-million dollar retail store; ($12 Million plus annually)
- Hire, train, manage, terminate & schedule administrative staff
- Assist in management & training of sales staff
- Manage all customer orders, from receiving and inputting customer information and specific product data, to facilitating the financing and delivery
- Maintain daily business records and financial database to include deposits, budgets, and purchase orders, in preparation for audits and tax needs
- Work closely with the sales manager and staff to increase warranty sales
- Directly manage all customer service issues, including: technical product issues, delivery, manufacturer's issues, billing, replacement, repair and reimbursement
- Responsible for inventory of showroom and distribution center; researching and rectifying shortages/overages; price changes and proper tagging
Waiter Service
Il Forno Restaurant
01.2003 - 01.2015
- Extremely busy, local restaurant, where I took orders, served, and processed payments on my days/nights off, until the birth of my son
Dietary Aide
Homewood Retirement Center
01.1999 - 01.2003
- Served and waited on residents while in school
- Assisted with all residents as needed
Education
Business Administraon -
Frederick Community College
01.2002
Skills
- Self Starter
- Leadership
- Efficient
- Respectful
- Problem Solver
- Detail Oriented
- Proficient Computer Skills
Affiliations
- I am currently a member of the Avengers Engagement team, which consists of creating fun activities and events, such as rallying group efforts for community volunteering, decorating the office for the holiday, leading random acts of kindness, and using creative ways for team members to get to know each other better
- I am currently a part of the RISE Committee (Respect, Inclusion, Support, and Engagement). I serve as a liaison between employees and the leadership team. The purpose of this group is to analyze the feedback and brainstorm ideas that will help CGAs be more successful in the role
- I am currently mentoring a fellow CGA representative
- I am also being mentored by a tenured URBI representative
- Received the Owl of the Quarter Award
Timeline
Claims Generalist Associate
Progressive Casualty Insurance
10.2023 - Current
Waiter Service
Il Forno Restaurant
01.2003 - 01.2015
Office Manager
Basse Furniture/Gladhill Furniture
01.2001 - 10.2023
Dietary Aide
Homewood Retirement Center
01.1999 - 01.2003
Business Administraon -
Frederick Community College
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