Jessica Green
Eatonville
Summary
Compassionate and detailed Medical Assistant with 5yrs of hands on-on clinical experience in a fast paced healthcare settings. Skilled in patient care, clinical procedures and administrative support. Known for strong communication, empathy and the ability to work collaboratively with healthcare teams to deliver high quality patient centered care. dedicated to improving patient outcomes and maintaining efficient clinical operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advent Health GYN Surgery
04.2019 - Current
- Assisted healthcare professionals in patient intake and documentation processes.
- Managed appointment scheduling and coordination for efficient clinic operations.
- Supported clinical staff with preparation of examination rooms and medical equipment.
- Ensured compliance with safety protocols and infection control practices.
- Collected and recorded patient vital signs accurately during check-ins.
- Provided compassionate patient care, addressing inquiries and concerns effectively.
- Utilized electronic health record systems to update patient information promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor in office procedures, including preparing the room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Receptionist
AdventHealth Medical Group
04.2019 - 05.2021
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Coordinated front desk operations, ensuring seamless patient check-in and documentation.
- Developed and maintained electronic health records, improving data accuracy and retrieval speed.
- Trained new staff on office procedures and software systems, fostering a collaborative environment.
- Implemented patient follow-up protocols, enhancing communication and satisfaction rates.
- Oversaw insurance verification processes, reducing claim rejections through meticulous attention to detail.
- Mentored junior receptionists on best practices in customer service and administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Certification -
Valencia College
Orlando, FL05-2022
High School Diploma -
Edgewater High School
Orlando, FL05-2005
Skills
- HIPAA compliance
- Sterilization techniques
- Inventory and supply management
- OB/GYN procedures
- Procedure assistance
- Medical terminology knowledge
- CPR/BLS Certified
- Professional bedside manner
- Healthcare software proficiency
- Companionship and emotional support
- Specimen labeling
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Advent Health GYN Surgery
04.2019 - Current
Medical Receptionist
AdventHealth Medical Group
04.2019 - 05.2021
Certification -
Valencia College
High School Diploma -
Edgewater High School