Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jessica Gregory

San Ramon,CA

Summary

Dynamic Account Manager with an analytical background offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management and a passion for moving the cannabis industry positively forward.

Overview

19
19
years of professional experience

Work History

Account Manager

TSUMo Snacks
Culver City, CA
04.2022 - Current
  • Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Quadrupled initial sales quota
  • Grew brand footprint in Northern California by onboarding 40+ new retailers
  • Listen attentively to client feedback and worked with product development team to introduce new sell-through strategies
  • Analyze account details such as sell-through, in-store merchandising, and client comments to enhance understanding of effectiveness and client needs.
  • Educate customers on new products and updated account information to maintain high standards of client service.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
  • Improve account management by predicting potential competitive threats and outlining proactive solutions.

Brand Manager

LEUNE
West Hollywood, CA
07.2019 - 04.2022
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Successfully collaborate with marketing teams to develop and implement in-store and digital promotions
  • Met and exceeded sales quotas monthly
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Responsible for continued education at all outlets
  • Administrator for Copper CRM
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Outside Sales Associate

Jahlibyrd Cannabis
Oakland, CA
02.2019 - 06.2019
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Quadrupled outlets and sales within first quarter
  • Input all sales into Distru, Seed to Sale Software
  • Collaborated with the distribution team to develop systems and streamline processes in order to boost efficiency
  • Tracked inventory, deliveries and customer satisfaction
  • Create and develop marketing strategies and promotions with the Ineffable Music team to further both brands and incentivize outlet staff
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Client Service Associate

Collective Wellness Analytical Lab
Oakland, CA
05.2018 - 02.2019
  • Served manufacturers, distributors, and cultivators
  • Provided COA status updates to customers by working closely with the analytical staff, managing timelines, and reviewing data sets upon submission
  • Educated clients regarding in-house methodology and assisted in the navigation of California Regulatory compliance laws as implemented
  • Responsible for the intake of a variety of cannabis goods for the purpose of R&D as well as California regulatory compliance
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Collected confidential manufacturing information from clients to construct comprehensive testing plans.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Delivery Specialist

Top Shelf
Oakland, CA
03.2018 - 06.2018
  • Cannabis products delivery and distribution with personal vehicle
  • Utilizes Eaze application through IOS
  • Provided exemplary customer service in the field

Marketing Director

World Financial Group
San Jose, CA
01.2016 - 03.2018
  • Financial professional with an emphasis on insurance and annuity sales
  • Provided financial literacy education one on one as well as to small groups and families
  • Scheduled and facilitated “Lunch & Learns”; a program targeted at educating employees of small business’ about basic financial concepts and products
  • CA DOI - Life and Health licensed
  • Top 10% performer among 150+ agent brokerage
  • As a result of exceeding sales goals, participated in Extreme Team, a leadership development program for top performers
  • Certified to manage and train new agents

Sr. Project Coordinator

The National Food Lab
Livermore, CA
01.2004 - 01.2016
  • Interfaced daily with clients in the food and pharmaceutical industries via telephone and email
  • Acted as liaison between clients and Chemistry staff
  • Assisted in the development, implementation and maintenance of quality control programs for a variety of national and global food brands
  • Collaboratively made improvements to client programs as needed
  • Acted as main point of contact for the Food Chemistry division
  • Provided backup customer support for the Contaminates and Microbiology departments
  • Assisted in the implementation and certification of I.S.O. 17025
  • Retained customer programs for 5+ years by delivering superior customer service and satisfactory annual reviews
  • Administered weekly project management meetings to align support staff priorities with management goals.
  • Gathered project data and input details into Labworks LIMS
  • Authored detailed reports outlining nutritional facts, contaminates, and quality control information.

Education

High School Diploma -

Amador Valley High School
Pleasanton, CA
05.2002

Skills

  • Maintains upbeat and positive attitude
  • Problem solver
  • Hunter/closer mentality
  • Large Cannabis Industry Network
  • Opportunity Identification
  • Qualifying Leads
  • Strategic Account Planning
  • Teamwork and Collaboration
  • Lead Generation
  • Customer Service Oriented
  • Excellent interpersonal & Communication skills
  • Expanding Territories
  • New Account Creation
  • Territory Volume
  • Issue Resolution

Timeline

Account Manager

TSUMo Snacks
04.2022 - Current

Brand Manager

LEUNE
07.2019 - 04.2022

Outside Sales Associate

Jahlibyrd Cannabis
02.2019 - 06.2019

Client Service Associate

Collective Wellness Analytical Lab
05.2018 - 02.2019

Delivery Specialist

Top Shelf
03.2018 - 06.2018

Marketing Director

World Financial Group
01.2016 - 03.2018

Sr. Project Coordinator

The National Food Lab
01.2004 - 01.2016

High School Diploma -

Amador Valley High School

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Jessica Gregory