Jessica Grey

• Led daily medical assistant workflows to ensure smooth patient flow and timely provider support.
• Coordinated rooming, vital signs, and intake documentation for accurate clinical handoffs.
• Supervised support staff in exam room preparation, supplies, and patient readiness.
• Verified medical records, medication lists, and allergy information for chart accuracy.
• Trained new medical assistants on clinic protocols, EMR documentation, and patient service standards.
• Communicated with providers and care teams to resolve scheduling, workflow, and patient care needs.
• Maintained compliance with infection control, HIPAA, and safety procedures throughout clinical operations.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Administered injections, performed point-of-care testing, and supported in-office procedures.
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.

Rooming patients to be trusted, reviewing patient history, injections, blood draws, updating medications, ekg, blood draws, and assisting providers with outpatient needs.

• Collected patient vitals and updated EMR charts with accurate clinical documentation. 2. Prepared exam rooms and sterilized instruments to support efficient patient flow. 3. Scheduled appointments and coordinated follow-up care using office scheduling systems. 4. Assisted providers with examinations, procedures, and point-of-care testing. 5. Verified patient information and insurance details to support smooth registration. 6. Obtained specimens and processed lab samples according to clinical protocols. 7. Educated patients on preparation instructions, medications, and next-step care. 8. Maintained supply inventory and restocked treatment areas to prevent workflow delays.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Streamlined patient check-in process, reducing administrative burden for medical staff.