Open To Work
Jessica Grimes
Atlanta,USA
Work Preference
Summary
Detail-oriented Administrative Support Specialist with over 7 years of experience in optimizing processes, managing documents, and enhancing communication within case management and government environments. Possesses a unique blend of clerical accuracy and advanced technical proficiency, currently pursuing the CompTIA Trifecta (A+, Network+, Security+). Expertise in Microsoft Office, client relations, and modern system troubleshooting drives a commitment to organizational efficiency and data security. Proven ability to streamline operations while maintaining high standards of service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Personal Injury Case Manager
Morgan and Morgan
Atlanta, GA
05.2024 - 10.2025
- Managed a portfolio of over 50 active pre-litigation cases, ensuring digital deadline compliance and document organization.
- Collaborated with attorneys to negotiate settlements, resulting in a 25% increase in average client compensation.
- Optimized secure case documentation processes, reducing paperwork processing time by 40% and increasing client retention by 30% through streamlined communication.
Motor Vehicle Division Clerk
Cobb County Government
Cobb County, GA
10.2022 - 05.2024
- Coordinated billing, collection, and disbursement processes for motor vehicle and property taxes, achieving a 95% compliance rate under strict state guidelines.
- Leveraged and optimized vehicle enterprise database systems to handle high transaction volumes, reducing data processing errors by 15%.
- Enhanced inter-office collaboration by deploying an Office 365 protocol, improving service delivery and security for patron accounts.
- Managed high-volume tax billing digital operations within regulatory timelines, maintaining accuracy and records integrity.
Attendant
Cobb County Government
Cobb County, GA
03.2021 - 10.2022
- Implemented Ticketmaster One software to optimize ticket distribution and enhance digital transaction accuracy by 40%.
- Standardized system maintenance for ticket sales and financial reports, improving data integrity and auditing efficiency by 30%.
- Developed secure deposit tracking and data coordination strategies, resulting in a 20% reduction in processing errors.
Retail Garden Associate
Home Depot
Atlanta, GA
01.2018 - 10.2020
- Managed inventory control of a perennial plant nursery, maintaining a 98% customer satisfaction rate through expert product knowledge and superior service.
- Identified inefficiencies in seasonal inventory tracking, leading to the creation of an enhanced schedule to optimize departmental productivity.
- Improved operational workflows by implementing strategic inventory management techniques, thereby boosting overall efficiency.
Education
Transferred - Animal Science
Georgia Highlands College
11-2020
Skills
- Government Clerical Workflows
- Document Control
- Record Management
- Client Relations
- Process Optimization
- Enterprise Vehicle Databases
- Digital Archiving Tools
- Hardware/Software Troubleshooting
- Network Infrastructure Basics
- Data Privacy Protocols
- Identity & Access Management
- Technical Support
- IT Service Management
Certification
- CompTIA Security+ ATG Learning Jul 2026
- CompTIA Network+ ATG Learning Jul 2026
- CompTIA A+ ATG Learning Jul 2026
- Basic Life Support Certification American Heart Association Oct 2025
- Digital and Administrative Workshop Paradigm Business Consulting & Services Aug 2025
Timeline
Personal Injury Case Manager
Morgan and Morgan
05.2024 - 10.2025
Motor Vehicle Division Clerk
Cobb County Government
10.2022 - 05.2024
Attendant
Cobb County Government
03.2021 - 10.2022
Retail Garden Associate
Home Depot
01.2018 - 10.2020
Transferred - Animal Science
Georgia Highlands College