Jessica Groce
Columbus,OH
Summary
Dynamic professional with extensive experience in customer service and office management at B & L Towing LLC. Proven ability to enhance organizational efficiency through effective file management and calendar coordination. Recognized for exceptional verbal communication skills and a commitment to maintaining high standards of service, ensuring client satisfaction and operational success.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
Work History
Secretary
B & L Towing LLC
04.2020 - 06.2023
- Assisted in managing office communications and maintaining organized filing systems.
- Supported scheduling and coordination of meetings and appointments for team members.
- Maintained office supplies inventory, ensuring availability of essential materials.
- Processed incoming mail and distributed correspondence to appropriate staff members.
Collections Agent
Connecticut Natural Gas
01.2018 - 02.2020
- Managed collections process, ensuring timely communication with customers regarding outstanding balances.
- Processed payments and applied to customer balances.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Resolved customer inquiries and disputes, maintaining high levels of customer satisfaction through effective problem-solving.
STNA
Nurse Medical Health Services
12.2015 - 03.2017
- Assisted nursing staff by providing direct patient care and support with daily living activities.
- Monitored patient vital signs, reporting changes to healthcare professionals for timely interventions.
- Maintained cleanliness and organization of patient rooms, ensuring a safe environment for residents.
- Documented patient information accurately in electronic health records to enhance communication among care teams.
Sales Lead
Volunteer's of America
12.2014 - 01.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Led sales team in achieving monthly targets through effective coaching and performance management.
Sales Associate
Volunteer's of America
09.2012 - 12.2014
- Assisted customers with selection and purchase decisions, ensuring positive shopping experiences.
- Maintained organized product displays to enhance store aesthetics and customer engagement.
- Processed transactions accurately using point-of-sale systems, promoting efficient checkout procedures.
- Collaborated with team members to manage inventory levels and restock merchandise effectively.
Cleaner
Molly Maid
05.2009 - 03.2012
- Ensured cleanliness and organization of residential spaces through thorough cleaning techniques.
- Utilized industry-standard tools and cleaning products to maintain high hygiene standards.
- Adapted to various client preferences, delivering personalized cleaning services effectively.
- Managed time efficiently to complete tasks within designated service hours while maintaining quality.
Education
GED -
Franklin Heights High School
Columbus, OH05.2009
Skills
- Customer service
- Verbal and written communication
- Organization
- File management
- Calendar management
Timeline
Secretary
B & L Towing LLC
04.2020 - 06.2023
Collections Agent
Connecticut Natural Gas
01.2018 - 02.2020
STNA
Nurse Medical Health Services
12.2015 - 03.2017
Sales Lead
Volunteer's of America
12.2014 - 01.2016
Sales Associate
Volunteer's of America
09.2012 - 12.2014
Cleaner
Molly Maid
05.2009 - 03.2012
GED -
Franklin Heights High School