Jessica Grover Marsh
Gainesville,FL
Summary
To further my experience in the medical field. While remaining an assets to your company. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring multi level background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Steady Hands
01.2024 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Phlebotomist
Steady Hands Phlebotomy
10.2023 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Behavioral Health Technician PRN
HCA Hospital
01.2022 - Current
- Expertise in mental health promotion and maintenance of high quality comprehensive patient care
- Displays respect for patient's integrity, patient information and patient rights
- Demonstrates expertise in the performance of tasks necessary to maintain a therapeutic milieu and optimum patient care
- Escorts patients to and from scheduled activities in a safe and professional manner
- Performs all specific skills assigned including monitoring vital signs in a complete and accurate manner
- Assists with maintaining the cleanliness of the unit
- Maintains high level of interpersonal relationships with program staff
- Utilizes appropriate skills in telephone etiquette when answering the telephone, making sure to record correct messages and pass along to appropriate staff, including patient inquiries
- Demonstrate efficiency in maintaining support services, which are vital to effective program operation
- Maintains unit filing and paperwork system, if assigned by Nurse Manager or Charge Nurse
- Assist with maintaining patients' activities of daily living
- Demonstrates ability to maintain a safe environment Promotes internal and external customer satisfaction
- Builds and promotes a culture of service excellence and continuous improvement
- Conducting vital signs daily along with glucose monitoring
- Log in and use the I-Mobile system throughout the shift daily
- Inventory and wash all incoming patients clothing items and consider what is safe for the behavior health unit
- Assist Nursing staff with patient paperwork and charts as patients enter and exit the unit, as well as making sure all paperwork has been completed for a patient to be released
- Assist patients with contacting outside facilities for housing, assistance or even taxi rides
- Conducting daily meals to include serving, and cleaning up during and after breakfast, lunch, snacks, and dinner
- Daily checks of patient's refrigerator logs and inventory of patient's snacks
- Placing orders for any patients' items needed such as food, socks, or hygiene items
- Organizing the stock room for all staff where medical supplies and office supplies are needed and notify the appropriate staff when stock is low
- Giving patients shower supply items daily and assisting patients with showers/dressing as needed
- Conducting fifteen-minute checks on all patients on the units throughout the shift and also making sure the nurses complete their 2hr checks
- Making the daily roster for all other mental health technicians along with break times
- Making sure all breaks are completed by a certain time and that there is adamite floor coverage
- If there is staffing shortage covering more than one job at a time so that regular mental health technicians are not overloaded with work and that the shift can run smoothly
- Making sure group activities for patients are completed, logged in patients charts via the computer as well as documented and saved on paper for each group completed
- In an emergency situation being able to remain calm and delegate job assignments to other Technicians as needed in different situations
- Working hand in hand with the charge nurse to make sure all daily task are completed before the end of the shift.
Contract CNA
Shift Key
01.2022 - Current
- Responsible for providing care to patients and helping them with daily activities
- This is a hands-on caregiver role providing basic health care and assistance, and it typically occurs in a nursing facility, retirement community, or hospital setting, under the supervision of a nurse
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Adjunct Instructor
Sante Fe College Kirkpatrick Center
01.2020 - Current
- Adjunct Instructor, Criminal Justice will teach Florida Department of Law Enforcement (FDLE) Basic Recruit Course (BRC) Law Enforcement and/or Corrections coursework within a classroom and high liability setting, when applicable
- Plan, organize, and deliver instruction in classroom and/or high-liability settings to promote student success within a college setting
- Support and promote the college and departmental missions centered on excellence in teaching and learning through quality instruction, curriculum enhancement, and service
- Collaborate with Associate Director, coordinators, staff, and peers to evaluate curriculum to cultivate the mastery of course content
- Strictly honor the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures
- Provide students with frequent, timely assessment of and clear feedback regarding academic performance
- Appropriately document student progress and maintain records as needed
- Provide service excellence through courteous, informed, accessible and professional engagement
- Perform other duties as assigned
- Willing to work a flexible schedule.
RAD Instructor
01.2019 - Current
- Instruct a program of realistic self-defense tactics and techniques
- It is a comprehensive self-defense course for women that begins with awareness, prevention, risk reduction and avoidance, while progressing on to the basics of hands-on defensive training.
Detention Officer
Alachua County Sheriff's Office
01.2012 - 01.2021
- As a Detention Officer I am charged with the care and custody of inmates in the control of the Alachua County Sheriff's Office Department of the Jail
- responsible for maintaining accurate inmate counts of all inmates in my assigned zone
- work closely with civilian employees to process inmates in and out of the facility while ensuring all requirements for bookings and release are met
- trained to respond to emergency situations in and out of our facility, whether they be medical or emergencies of another type.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed visitors and attorneys arriving to see prisoners.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
Criminal Justice Tech
Alachua County Sheriff's Office
01.2010 - 01.2012
- As a Criminal Justice tech I was responsible for maintaining records of all inmates booked into and out of the Alachua County Jail
- I was responsible for ensuring all information in inmate files was accurate and up to date and communicating with the court to maintain records
- I worked closely with law enforcement to ensure appropriate bookings and releases were made.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
911 Dispatcher
Alachua County Sheriff's Office
01.2009 - 01.2010
- As a 911 Dispatcher I was responsible for answering all incoming 911 calls, gathering pertinent information from the caller and prioritizing their needs
- I multitasked with several different computers/operating programs while also staying acutely aware of what the caller was saying/experiencing
- I developed the ability to type at a fast pace with no errors
- I received many certifications through my experiences as 911 Dispatcher
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
E-3 Seamen Basic Training
U.S. Navy
01.2009 - 01.2009
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Implemented tactics, procedures, and techniques for defense systems.
- trained to responded calmly and professionally to chemical, biological and nuclear threats.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
Assistant Store Manager
Maxx Rave
01.2009 - 01.2009
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier/Food Prep
Wendy's
01.2008 - 01.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Service Desk Coordinator/Customer Service Rep
TJ Maxx and Homegoods
01.2007 - 01.2009
- Enhanced customer satisfaction by promptly addressing and resolving service desk tickets.
- Streamlined service desk processes for improved efficiency and reduced response times.
- Increased first-contact resolution rates with thorough troubleshooting and problem-solving skills.
- Coordinated cross-functional teams to resolve complex technical issues, resulting in quicker ticket resolution.
- Contributed to maintaining high customer retention rates through exceptional service delivery.
- Cultivated a positive work environment that fostered collaboration among team members, leading to enhanced individual performance metrics.
- Continuously sought opportunities for professional development, attending seminars or conferences related to Service Desk Coordinator roles.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Medical Assistant
Steady Hands
Gainesville, FL01.2024
No Degree - Phlebotomy
Steady Hands Phlebotomy
Gainesville10.2023
No Degree - Nursing Assistance
Gator CPR
Gainesville, FL07.2022
No Degree - Criminal Justice
Sante Fe College
Gainesville, FL10.2012
Skills
- HIPAA Compliance
- Procedure Assistance
- Medical Assistant Certified
- CPR/BLS First Aid Trainer
- Inventory Management
- Medical Terminology
- Dementia and Alzheimer's Knowledge
- Trustworthy Companion
- Compassionate
- Patient Assessments and Documentation
- Valid FL Driver's License with Reliable Transportation
- Medical Equipment Operation
- Adaptable
- Simple Dressings
- Patient Oral Care
- Complex Problem-Solving
- Monitoring Patient Progress
- Reliable Team Player
- Professional Bedside Manner
- Ph Testing
- Immunization Administration IM /Sub Q
- Patient Feeding/Bathing/Daily Needs
- Electronic Health Records
- Customer Service
- Maintaining Confidentiality(HIPPA)
- Inventory and Supply Management
- Vital Sign Monitoring/Taking/Documentation
- Telephone Etiquette/Use
- Laboratory Specimen Collection(Phlebotomy)
- Emergency Procedures Understanding
- Compassionate Caregiver
- Patient-Focused/ Patient Advocate
- Infection Control Protocols
- Time Management
- Continuing Education Commitment
- Professionalism and Ethics
- Conflict Resolution/Ability to work in fast paced/high stress
- Organizational /Multitasking Skills
- Medication Administration via Injections( IE Insulin/ETO)
Accomplishments
Mental Health Tech of the Year 2023-HCA North Florida Hospital- Voted by fellow employees and other hospital staff as Mental Health Tech of the Year for 2023 even though I was only employed for a few months at that time.
Certification
- R.A.D Instructor
- F.T.O/ Lead Tech Trainer
- CPR/First Aid/BLS Instructor
- C.N.A,
- Correction/Detention Officer( State of Florida)
- National Certified Phlebotomy Tech Certified
- General /High Liability Instructor Techniques,
- C.I.T and C.P.I (Crisis Intervention)
- NOVA(glucose)
- National Certified Medical Assistant
- I.V. Certification
- Taser
- Firearms
- Defense Tactics
- Sante Fe College Academy Instructor Basic and High Liability
Activities And Skills
- Over four years of customer service/retail experience.
- Excellent multitasking abilities. Able to remain calm in most high stress situations
- Provide outstanding customer service in person and over the phone.
- Ability to work independently and problem solve.
- Hardworking and eager to learn.
- Reliable with reliable transportation.
- Strong analytic and problem-solving skills.
- Excellent negotiation, interpersonal and customer service skills.
- Trained in Crisis Intervention and Emergency Mental Health First Aid
- Phlebotomy Nationally Certified with over 150 sticks
Future Goal
Become an RN
References
- Andrew Morris, 352-262-1199
- Betty Marsh, 352-240-2024
- Don Heesen, 352-642-6666
- Anthony Mitchell, 240-229-1845
- Shea Newell, 386-688-2816
Affiliations
- Self Defense Instructor- Teaching women's R.A.D classes
- Firearms Training- Staying up to date on hands on firearms safety/tactile training.
- Sante Fe College Corrections Academy Instructor- Teaching is a passion
- Spending time with my son. First time mother and any moment not at work is spent with him.
Timeline
Medical Assistant
Steady Hands
01.2024 - Current
Phlebotomist
Steady Hands Phlebotomy
10.2023 - Current
Behavioral Health Technician PRN
HCA Hospital
01.2022 - Current
Contract CNA
Shift Key
01.2022 - Current
Adjunct Instructor
Sante Fe College Kirkpatrick Center
01.2020 - Current
RAD Instructor
01.2019 - Current
Detention Officer
Alachua County Sheriff's Office
01.2012 - 01.2021
Criminal Justice Tech
Alachua County Sheriff's Office
01.2010 - 01.2012
911 Dispatcher
Alachua County Sheriff's Office
01.2009 - 01.2010
E-3 Seamen Basic Training
U.S. Navy
01.2009 - 01.2009
Assistant Store Manager
Maxx Rave
01.2009 - 01.2009
Cashier/Food Prep
Wendy's
01.2008 - 01.2009
Service Desk Coordinator/Customer Service Rep
TJ Maxx and Homegoods
01.2007 - 01.2009
No Degree - Medical Assistant
Steady Hands
No Degree - Phlebotomy
Steady Hands Phlebotomy
No Degree - Nursing Assistance
Gator CPR
No Degree - Criminal Justice
Sante Fe College
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