Jessica Carlberg
Seattle
Summary
Operations and client experience leader with 10+ years of success across luxury retail and service-driven environments. Expertise in driving operational excellence, optimizing workflows, and delivering elevated, high-touch client experiences. Proven track record of supporting revenue growth, improving efficiency, and leading cross-functional teams in fast-paced, high-performance settings.
Overview
6
6
years of professional experience
Work History
Client Care Administrator
SkinSpirit
Seattle
12.2024 - Current
- Deliver concierge-level client service in a high-volume medical aesthetics environment
- Manage complex scheduling across multiple providers, optimizing calendar utilization and minimizing gaps
- Drive revenue through promotion of treatments, memberships, and retail products
- Execute accurate client transactions while maintaining strict confidentiality and compliance stand.
- Resolve client inquiries with urgency and professionalism, ensuring a seamless end-to-end experience
Operations Manager
Tiffany & Company
Bellevue
08.2024 - 01.2025
- Directed all store operations, including audit compliance, inventory control, stock accuracy, and back-of-house performance
- Monitored and improved operational KPIs by analyzing workflows, inventory flow, and team productivity
- Led training and adoption of POS systems, mobile tools, and operational platforms
- Identified cost-saving opportunities and mitigated operational risks
Operations Specialist
Louis Vuitton - LVMH
Portland
03.2023 - 08.2024
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated logistics for product distribution across multiple channels.
- Assisted in inventory management to maintain optimal stock levels.
- Developed and implemented SOPs that improved workflow efficiency and reduced inventory discrepancies
- Supported top-tier operational performance and was entrusted with expanded leadership responsibilities
Client Advisor
Louis Vuitton - LVMH
Portland
04.2022 - 10.2023
- Provided personalized client consultations to enhance luxury shopping experiences.
- Cultivated strong relationships with clients through attentive service and expert knowledge.
- Consistently exceeded sales goals through personalized client engagement and strategic follow-up
- Leveraged CRM tools to drive repeat business, retention, and long-term client relationships
Field operations lead
Peloton
Portland
09.2020 - 02.2022
- Led daily operations for product fulfillment and inventory management.
- Coordinated cross-functional teams to optimize operational workflows.
- Implemented process improvements to enhance service efficiency and quality.
- Trained and onboarded new hires across systems, safety protocols, and operational processes
Education
Brea Olinda High School
Brea, CASkills
- Medical scheduling
- Client transactions
- Revenue generation
- Compliance standards
- Process Improvement & SOP Development
- Cross-Functional Team Leadership
- Staff Training & Performance Management
- Audit Compliance & Risk Management
- Data Analysis & Reporting
- Microsoft Excel, PowerPoint, word
- KPI Reporting
References
References available upon request.
Timeline
Client Care Administrator
SkinSpirit
12.2024 - Current
Operations Manager
Tiffany & Company
08.2024 - 01.2025
Operations Specialist
Louis Vuitton - LVMH
03.2023 - 08.2024
Client Advisor
Louis Vuitton - LVMH
04.2022 - 10.2023
Field operations lead
Peloton
09.2020 - 02.2022
Brea Olinda High School