Jessica Guerrero Alvarez
Summary
Customer service professional with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency. Proven ability to adapt to changing needs and foster collaborative team environment. Recognized for strong communication and conflict resolution skills.
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Returns Representative
Jimway
05.2021 - Current
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.
- Led training sessions for new employees on proper returns procedures, fostering a consistent approach across the team.
- Provided outstanding customer service by addressing concerns, answering inquiries, and offering solutions to ensure customer satisfaction.
- Streamlined returns process for increased efficiency and reduced processing time.
- Analyzed return data to identify trends and recommend improvements for future products or processes.
- Collaborated with cross-functional teams to address product quality issues and reduce return rates.
Transportation Security Officer
Homeland Security US Department
06.2023 - 10.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
Program Leader
Lawndale School District
06.2018 - 06.2021
- Implemented well-received activities and events.
- Improved program efficiency by streamlining processes and implementing best practices.
- Expand and enhance classroom instructions for LESD students.
- Roles include creating real world learning experience and giving opportunities to explore.
- Responsible for all student's well-being, helping with their learning, creating fun activities that fall in educational categories.
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ04-2023
High School -
Leuzinger High School
Lawndale06-2017
Skills
- Microsoft office
- Return authorization
- Customer service
- Problem-solving skills
- Computer skills
- Data entry
- Public speaking
- Security Knowledge
- Equipment Operation
Honors Awards Memberships
- Honor roll, 01/01/13
- Obama Award, 01/01/13
- Principle honor roll, 01/01/15
- Student of the month, 01/01/12, 01/01/14
Interests Hobbies Talents
- Fixing cars
- Helping others
- Cooking
- Dance
Community Service
Feed the homeless, 01/01/14, Present
Hobbies and Interests
- Soccer
- Football
School Organizations
- Avid 10, 01/01/15, Present
- Girl Talk, 01/01/15, Present
- Henna Tattoo, 01/01/15, Present
Languages
English
Spanish
Timeline
Transportation Security Officer
Homeland Security US Department
06.2023 - 10.2023
Returns Representative
Jimway
05.2021 - Current
Program Leader
Lawndale School District
06.2018 - 06.2021
Bachelor of Science - Criminal Justice
Grand Canyon University
High School -
Leuzinger High School
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