Jessica Gurney

Bilingual customer service professional with expertise in travel planning and booking management. Demonstrates strong communication and problem-solving skills to enhance client experiences. Quick learner with a proven ability to adapt and improve processes in fast-paced environments, consistently achieving high client satisfaction.

• Managed to finish my Amadeus course efficiently by learning search and quotation codes for air tickets and adding special services such as wheelchairs.
• Selected with 2 other workers from more than 800 workers for excellent customer service and problem solving for commercial support at an Avianca agency.
• Completed my commercial support course at the Avianca agency learning to use waiver for name change, verifying cases of flight cancellation due to medical conditions or emergencies.
• Memorized the aeronautical alphabet and airport codes of several countries, mostly throughout the Americas and Europe.
• Worked with reservations and quotes of airlines such as Avianca, Delta, United Airlines, American Airlines, Copa Airlines, Volaris and Aero Mexico.
• Came to the United States with a J1 visa to Au Pair program where I improved and became fluent in English.
• Willing to be trained in whatever is needed to help the company and my team move forward.
• Have experience booking all types of trips, with multiple providers like Disney, Sandals, Hawaiian Hotels, All inclusive, Cruises, Tours and much more.

• Spanish, native
• English, fluent

• Certified Travel Agent- Evolution and Archer Travel - 2025
• Disney Specialist - College of Disney knowledge - 2025