Jessica Gutierrez
Baytown
Summary
National Certified Medical Assistant with substantial background in patient care, clinical tasks, and administrative duties. Holds strong ability to multitask and prioritize workloads in high-pressure environments. Demonstrates impressive communication skills for efficient liaison between patients, healthcare professionals, and insurance providers. Significant positive impact noted in past roles through improved patient service procedures and streamlined office operations.
Overview
11
11
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
National Certified Medical Assistant
Legacy Community Health Services
Baytown
05.2014 - 04.2021
- Assisted healthcare providers with patient examinations and procedures.
- Scheduled patient appointments and managed follow-up communications.
- Maintained accurate medical records and updated patient information in systems.
- Educated patients on treatment plans and preventive care practices.
- Ensured compliance with safety protocols and infection control measures.
- Coordinated follow-up visits between patients and specialists after discharge from hospitalization.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hemoglobin a1c , pregnancy tests and glucometer readings.
- Administered medication and injections under the direction of a physician or nurse practitioner.
- Documented patient care services by charting in electronic medical records.
- Responded to patient inquiries regarding appointment times, test results or medications.
- Conducted daily rounds with physicians to assess patient status and provide updates on treatment plans.
- Assisted in scheduling patient appointments and maintaining accurate records.
- Greeted patients upon arrival at the clinic and verified insurance information and collected co-pays when applicable.
- Collected vital signs including blood pressure, temperature and pulse rate.
- Recorded patient history before performing physical exams according to established protocols.
- Performed administrative tasks such as filing, photocopying, faxing and data entry.
- Organized work flow by delegating duties to other members of the healthcare team.
- Provided emotional support to patients while they waited for examination or treatment.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
Front and Back Office Medical Assistant
Dr Aimee ans Associates at Affiliated Clinical Psy
Bloomingdale
01.2013 - 01.2014
- Assisted physician with Juvederm/Botox Injections
- Performed TMS Therapy (Transcranial Magnetic Stimulator)
- Assisted patients with check-in and appointment scheduling processes.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Entered data into computer systems accurately utilizing ICD-10 codes when applicable.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Performed basic laboratory tests, such as urine analysis and blood sugar testing.
- Adhered to safety practices while performing phlebotomy procedures following universal precautions guidelines.
- Greeted patients and verified patient information.
- Called in or faxed prescriptions under direct authorization by providers.
Front and Back Office Medical Assistant
Heyer Deverapalli M.D.
Des Plaines
03.2010 - 11.2013
- Managed daily operations of front and back office including answering phones, scheduling appointments, filing, stocking shelves with medical supplies and equipment maintenance.
- Collaborated with other healthcare professionals from hospitals, nursing homes and homecare to ensure continuity of care for patients.
- Adhered to safety practices while performing phlebotomy procedures following universal precautions guidelines.
- Administered injections and vaccinations according to established protocols.
- Assisted in verifying insurance coverage, and collecting payments.
- Greeted patients and verified patient information.
- Provided support to physician during examinations and procedures.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Performed basic laboratory tests, such as urine analysis and blood sugar testing.
Education
Medical Assistant Diploma - Medical Assistant
Illinois School Of Health Careers
Chicago, IL 09.2008 - 07.2009
Mather High School
Chicago, ILSkills
- Exceptional communication and interpersonal skills
- Appointment scheduling
- Customer communication
- Problem solving
- Attention to detail
- Medical office administration
- Medical terminology proficiency
Languages
English
Full Professional
Spanish
Full Professional
Certification
- National Certified Medical Assistant(NAHPUSA exp. 2026)
- BLS CPR/AED Adult,Child,Infant & First Aid through American Healthcare Academy 2025
- TMS Therapy Certificate 2013
Timeline
National Certified Medical Assistant
Legacy Community Health Services
05.2014 - 04.2021
Front and Back Office Medical Assistant
Dr Aimee ans Associates at Affiliated Clinical Psy
01.2013 - 01.2014
Front and Back Office Medical Assistant
Heyer Deverapalli M.D.
03.2010 - 11.2013
Medical Assistant Diploma - Medical Assistant
Illinois School Of Health Careers
09.2008 - 07.2009
Mather High School