Jessica Gutierrez De La Torre
Bakersfield,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Service Department
Quality Furniture
Bakersfield, CA, USA
08.2023 - 03.2024
- Maintained an organized filing system for easy retrieval of documents relating to service calls
- Assigned service technicians to jobs based on customer needs and technician availability
- Monitored the progress of each job in order to ensure timely completion
- Confirmed appointment dates and times with customers prior to arrival of technicians at their homes or businesses
- Ordered necessary parts and supplies for upcoming jobs
Sales Associate
Bath and Body Works
Bakersfield, CA, USA
08.2022 - 07.2023
- Helped customers find specific products, answered questions, and offered product advice
- Worked with fellow sales team members to achieve group targets
- Assessed customer needs to provide assistance and information on product features
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
Cashier
Lowes Home Improvement
Bakersfield, CA, USA
03.2019 - 02.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions, and offered product advice
- Trained new team members in cash register operation, stock procedures, and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Helped with purchases and signed customers up for rewards program
Education
High School Diploma -
Independence High School
Bakersfield, CA06.2016
Skills
- Service Scheduling
- Customer Service
- Reliable and Responsible
- Multitasking and Organization
- Trustworthy and Honest
Languages
Spanish
Native or Bilingual
Timeline
Service Department
Quality Furniture
08.2023 - 03.2024
Sales Associate
Bath and Body Works
08.2022 - 07.2023
Cashier
Lowes Home Improvement
03.2019 - 02.2022
High School Diploma -
Independence High School