Jessica Guzman
Danbury,CT
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Ives Bank
09.2024 - Current
- Assist customers with online and mobile banking services
- Trained and coached less experienced team members in procedures, compliance standards, and performance strategies
- Achieved or exceeded personal sales goals consistently
- Advised customers on bank products, services, and financial planning options
Relationship Banker I
Ives Bank
11.2023 - 09.2024
- Completed daily cash balancing and operated ATMs
- Counted cash, prepared cash for delivery, and reported cash discrepancies
- Maintained optimal financial controls by securing funds and making accurate transactions
Associate Banker
Ives Bank
08.2022 - 11.2023
- Directed specific questions to the appropriate branch personnel
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Updated daily Excel sheets
Front Desk Receptionist
Danbury Ice Arena
10.2021 - 08.2022
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Created daily schedules with assigned locker rooms and filled out nightly shift reports, including money drops at the end of the day.
Education
Associate of Applied Business - Accounting
Naugatuck Valley Community College
Waterbury, CT05-2028
High School Diploma -
Danbury High School
Danbury, CT06-2022
Skills
- Relationship building
- Customer Service-oriented
- Fluent in Spanish
- Attention to detail
- Multitasking Abilities
- Organizational skills
Certification
BVS AU Level I
Timeline
Relationship Banker II
Ives Bank
09.2024 - Current
Relationship Banker I
Ives Bank
11.2023 - 09.2024
Associate Banker
Ives Bank
08.2022 - 11.2023
Front Desk Receptionist
Danbury Ice Arena
10.2021 - 08.2022
Associate of Applied Business - Accounting
Naugatuck Valley Community College
High School Diploma -
Danbury High School