Jessica Hakel
San Diego,HI
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier
PetSmart
San Diego
06.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Night Shift Supervisor
Wendy's
Wahiawa, HI
01.2023 - 05.2023
- Ensured compliance with safety regulations, company policies and procedures.
- Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
- Monitored employee attendance, tardiness and overtime hours.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Resolved customer complaints in a timely manner within established guidelines.
- Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
- Performed disciplinary actions such as verbal warnings or suspensions when needed.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Trained employees in proper work procedures and performance strategies to optimize operations.
Fast Food Cashier
Wendy's
Wahiawa, HI
09.2022 - 01.2023
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Organized order taking station to ensure efficient workflow.
- Inspected orders to make sure they were accurate before handing them to customers.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Rotated stock to ensure freshness of products.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Education
Certification - Veterinarian Assisting
Career Step
Online12-2016
GED -
Adult Learning Center
Virginia Beach, VA01-2013
Kempsville High School
Virginia Beach, VASkills
- Customer Service
- Cash Register Operation
- Payment Collection
- Product Recommendations
- Written and verbal communication
- Issue Resolution
- Order Packaging
- Complex Problem-Solving
Timeline
Cashier
PetSmart
06.2023 - Current
Night Shift Supervisor
Wendy's
01.2023 - 05.2023
Fast Food Cashier
Wendy's
09.2022 - 01.2023
Certification - Veterinarian Assisting
Career Step
GED -
Adult Learning Center
Kempsville High School