Jessica Haley
Blasdell,NY
Overview
11
11
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Cheektowaga, NY
09.2024 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Facilitated payment arrangements for owed amounts.
- Educated taxpayers on consequences of failing to file returns or settle tax liabilities.
- Utilized basic collection techniques and enforcement actions to inform and advise on tax liabilities.
- Offers detailed explanations to inquiries initiated by individuals, notices, or internally generated assignments.
Homemaker
01.2017 - Current
- Manage multiple schedules for a household of two adults and one child.
- Create and implement daily routines for effective scheduling.
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility.
- Coordinate medical appointments for all family members and follow up with healthcare providers.
- Plan and prepare nutritious meals that cater to specific allergies.
- Effectively balance caregiving duties with employment, household chores and home maintenance projects using time management strategies.
Telesales Agent
OneTouch Direct
Tampa, FL
09.2020 - 08.2023
- Received e-chats to place orders for new customers looking for cell phone service with T-Mobile or existing customers adding lines to current accounts.
- Made phone calls to customers that preferred talking on the phone rather than in an on-line chat.
- Supported customers in successful service activation.
Servicer/Various
Sumitomo Rubber, LLC
Tonawanda, NY
04.2016 - 10.2019
- Servicer- Brought stock to build machines to ensure the builders had materials to keep building tires.
- Bias cutter- Ran a machine that cuts cord for tire making.
- Inspector- Inspect tires before going into the warehouse.
- Certified Forklift Operator.
Assistant Manager
Save-A-Lot
Blasdell, NY
05.2014 - 10.2015
- In charge of overall day-to-day store operations.
- Customer service, cashier, produce, dairy and stocking shelves.
- Opened and closed store and store office.
- Responsible for zeroing out cash drawers.
- Made banking deposits for the store.
Education
High School -
Frontier High School
Hamburg, NY01.2015
Skills
- Ability to work well with others and adapt to new situations easily
- Excellent verbal and written communication skills
- Computer literate with knowledge of various programs
- Also, eager to learn new skills
- Empathy and patience
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2024 - Current
Telesales Agent
OneTouch Direct
09.2020 - 08.2023
Homemaker
01.2017 - Current
Servicer/Various
Sumitomo Rubber, LLC
04.2016 - 10.2019
Assistant Manager
Save-A-Lot
05.2014 - 10.2015
High School -
Frontier High School