Jessica Hamby
Clinton Township,MI
Summary
Customer-focused professional with successful seven -year career in Senior Living sector. Successful at applying detailed oriented plans and multitasking in busy a business environment.
Overview
6
6
years of professional experience
Work History
Activity Director
Pomeroy Living
06.2023 - Current
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
- Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Arranged outings as part of recreational program.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
Assistant Director
American House Elmwood
04.2018 - Current
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted senior leadership in managing all aspects of operations.
- Created and updated records and files to maintain document compliance.
Education
Bachelor of Science - Recreation Management
Central Michigan University
Mount Pleasant, MI12.2017
Skills
- Effective Customer Service
- Team Operations
- Strategic Planning
- Industry Partnerships
- Positive Reinforcement Strategies
- Negotiation and Conflict Resolution
- Administration and Reporting
- Staff Management
- Team Meetings
- Contract Management
- Mobile Devices
Timeline
Activity Director
Pomeroy Living
06.2023 - Current
Assistant Director
American House Elmwood
04.2018 - Current
Bachelor of Science - Recreation Management
Central Michigan University