Jessica Hammock
Lynchburg,VA
Summary
Dynamic professional with a proven track record at AudioNova, excelling in patient care and clinic success. Recognized for compassion and empathy in delivering outstanding service and fostering team collaboration. Known for reliability and adaptability, ensuring high-quality support tailored to individual needs. Strong focus on teamwork and achieving positive outcomes through problem-solving skills and system knowledge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
License Hearing Care Provider
AudioNova (Sonova)
Lynchburg, VA
09.2022 - Current
- Foster a supportive environment by providing outstanding care and demonstrating professionalism to patients and staff.
- Achieveand exceeded established monthly and yearly targets to drive organizational growth.
- Support clinics by leveraging system knowledge and processes to address operational needs.
- Exhibites responsiveness to changing client and clinic needs by implementing flexible scheduling and tailored patient care approaches.
- Oversee daily operational responsibilities to ensure smooth workflow.
Senior Hearing Care Coordinator
AudioNova
Lynchburg, VA
12.2017 - 09.2022
- Maintained comprehensive patient records using electronic health systems to ensure data accuracy.
- Offered support to HCC's to drive demand and maintain clinic flow and deliver important information to the team
- Supported RD and senior leadership team with implementing changes
- Managed scheduling and logistics for patient appointments, optimizing workflow efficiency in clinical settings.
- Helped expand HCC and HCP system knowledge through showing system processes.
Liquidation Supervisor
J.Crew
Lynchburg, VA
07.2013 - 02.2017
- Trained and mentored staff on best practices for efficiency and productivity improvements.
- Monitored workflow processes
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations, providing constructive feedback to enhance team capabilities.
- Streamlined inventory management systems, reducing delays in product availability.
- Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Clearance Store Keyhold
J.Crew
Lynchburg, VA
08.2010 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed team to meet and exceed daily goals.
Customer Service Specialist
J.Crew/Madewell
Lynchburg, VA
05.2008 - 08.2011
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Managed product returns and exchanges, ensuring adherence to company guidelines.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Cross trained in multiple departments.
Education
High School Diploma -
Brookville High School
Lynchburg, VA05-2007
Skills
- Documentation
- Multitasking and organization
- HIPAA compliance
- Time management
- Medical record-keeping
- Patient care
- Strong ethics
- Compassion and empathy
- Team collaboration
- Adaptability and flexibility
Certification
Lean Six Sigma Yellow Belt Certification
Timeline
License Hearing Care Provider
AudioNova (Sonova)
09.2022 - Current
Senior Hearing Care Coordinator
AudioNova
12.2017 - 09.2022
Liquidation Supervisor
J.Crew
07.2013 - 02.2017
Clearance Store Keyhold
J.Crew
08.2010 - 07.2013
Customer Service Specialist
J.Crew/Madewell
05.2008 - 08.2011
High School Diploma -
Brookville High School