Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Jessica Hann

Jessica Hann

General Manager
McDonough,GA

Summary

Dynamic Store Manager with a proven track record at Starbucks Coffee Company, recognized for driving operational excellence and fostering an inclusive culture. A skilled communicator and analytical thinker, led several diverse & high performing stores that achieved significant financial performance improvements, earning multiple excellence awards while enhancing customer experiences through strategic coaching and development.

Overview

12
12
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
11.2013 - Current
  • Prioritized operational excellence to consistently deliver strong results.
  • Built and developed a diverse team reflecting community's demographics.
  • Values- driven servant leader who empowers partners growth, elevates coffee passion, fosters an inclusive and collaborative culture
  • Embraced diverse perspectives and courageous conversations to drive exceptional customer experience.
  • De-escalated incidents to protect and enhance the coffeehouse experience.
  • Drove financial performance by optimizing P & L reporting
  • Dual managed multiple coffeehouses simultaneously focusing in on operational consistency

Assistant Store Manager

Store Manger
10.2013 - 11.2013
  • Recruited top talent to bring forth world-class customer experience
  • Fostered partner growth through intentional shoulder-to-shoulder coaching to lead change and build capability
  • Monitored and analyzed key performance indicators to develop actionable plans that improved store performance
  • Created strategic schedules that supported business needs and fueled growth

Education

High School Diploma -

Luella High School, Locust Grove, GA
05.2006

Some College (No Degree) - Business Management

Gordon State College, Barnesville, GA

Some College (No Degree) - Medical Assistance

Javelin Tech , Atlanta, GA

Skills

  • Coffeehouse Trainer
  • Operational Sound
  • Communication & Collaborative
  • Analytical
  • Problem Solver
  • Technical Skills
  • Multi-unit Collaborator
  • Cross Functional

Accomplishments

Store Manager of the Quarter FY19

Store manager Quarterly Excellence Nominee FY23

Store Manager Quarterly Excellence Winner FY24

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager - STARBUCKS COFFEE COMPANY
11.2013 - Current
Assistant Store Manager - Store Manger
10.2013 - 11.2013
Luella High School - High School Diploma,
Gordon State College - Some College (No Degree), Business Management
Javelin Tech - Some College (No Degree), Medical Assistance

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