Jessica Harbison
North Las Vegas,NV
Summary
Focused Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
10
10
years of professional experience
Work History
Unit Program Coordinator
Department Of Defense Air Force
09.2019 - 04.2024
- Managed confidential information with discretion in accordance with company policies to protect sensitive data assets from unauthorized access or disclosure.
- Maintained a high level of customer service with over 250 clients and internal stakeholders through prompt response times, clear communication, and active problem-solving measures.
- Contributed to long-term strategic planning efforts through the collection, analysis, and presentation of key performance metrics to senior leadership.
- Boosted staff productivity by providing comprehensive training on relevant software programs and office procedures
Office Administrative Assistant
Department Of Defense Air Force
05.2016 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Created and updated records and files to maintain document compliance for 25 company programs
Lead Medical Standards Management Specialist
Department Of Defense Air Force
05.2014 - 05.2015
- Developed strong client relationships through consistent communication and attentive service.
- Upheld company policies and procedures by ensuring compliance with training and medical standard guidelines throughout the facility.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Master of Science Graduate Certification - Graduate Certificate in Health Informatics
Trident University International
Cypress, CA03.2013
Master of Science - Health Care Management
Trident University International
Cypress, CA05.2012
Bachelor of Science - Health Care Management
Trident University International
Cypress, CA12.2011
Associate of Arts - Liberal Arts And Sciences
Northland Community And Technical College
Thief River Falls, MN05.2010
Associate of Science - Practical Nursing
Northland Community And Technical College
Thief River Falls, MN12.2009
Skills
- Meeting Facilitation
- Strong Work Ethic
- Attention to Detail
- Punctual and Dependable
Timeline
Unit Program Coordinator
Department Of Defense Air Force
09.2019 - 04.2024
Office Administrative Assistant
Department Of Defense Air Force
05.2016 - 06.2019
Lead Medical Standards Management Specialist
Department Of Defense Air Force
05.2014 - 05.2015
Master of Science Graduate Certification - Graduate Certificate in Health Informatics
Trident University International
Master of Science - Health Care Management
Trident University International
Bachelor of Science - Health Care Management
Trident University International
Associate of Arts - Liberal Arts And Sciences
Northland Community And Technical College
Associate of Science - Practical Nursing
Northland Community And Technical College