Jessica Harbison
North Las Vegas,NV
Summary
Focused Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
10
10
years of professional experience
Work History
Unit Program Coordinator
Department Of Defense Air Force
Nellis AFB, NV
09.2019 - 04.2024
- Managed confidential information with discretion in accordance with company policies to protect sensitive data assets from unauthorized access or disclosure.
- Maintained a high level of customer service with over 250 clients and internal stakeholders through prompt response times, clear communication, and active problem-solving measures.
- Contributed to long-term strategic planning efforts through the collection, analysis, and presentation of key performance metrics to senior leadership.
- Boosted staff productivity by providing comprehensive training on relevant software programs and office procedures
Office Administrative Assistant
Department Of Defense Air Force
Seymour Johnson AFB, NC
05.2016 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Created and updated records and files to maintain document compliance for 25 company programs
Lead Medical Standards Management Specialist
Department Of Defense Air Force
Mountain Home AFB, ID
05.2014 - 05.2015
- Developed strong client relationships through consistent communication and attentive service.
- Upheld company policies and procedures by ensuring compliance with training and medical standard guidelines throughout the facility.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Master of Science Graduate Certification - Graduate Certificate in Health Informatics
Trident University International
Cypress, CA03.2013
Master of Science - Health Care Management
Trident University International
Cypress, CA05.2012
Bachelor of Science - Health Care Management
Trident University International
Cypress, CA12.2011
Associate of Arts - Liberal Arts And Sciences
Northland Community And Technical College
Thief River Falls, MN05.2010
Associate of Science - Practical Nursing
Northland Community And Technical College
Thief River Falls, MN12.2009
Skills
- Meeting Facilitation
- Strong Work Ethic
- Attention to Detail
- Punctual and Dependable
Timeline
Unit Program Coordinator
Department Of Defense Air Force
09.2019 - 04.2024
Office Administrative Assistant
Department Of Defense Air Force
05.2016 - 06.2019
Lead Medical Standards Management Specialist
Department Of Defense Air Force
05.2014 - 05.2015
Master of Science Graduate Certification - Graduate Certificate in Health Informatics
Trident University International
Master of Science - Health Care Management
Trident University International
Bachelor of Science - Health Care Management
Trident University International
Associate of Arts - Liberal Arts And Sciences
Northland Community And Technical College
Associate of Science - Practical Nursing
Northland Community And Technical College