Jessica Harper
Lenexa,KS
Summary
Dynamic customer service professional with proven skills in active listening and problem-solving. Excels in delivering exceptional support and fostering positive relationships in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Kitchen Staff Member
Opaa!
Overland Park, KS
01.2024 - 02.2025
- Prepared food items according to recipes and safety standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management and supply restocking.
- Collaborated with team members to ensure efficient service flow.
Assistant Teacher
MVCAA
Marshall, MO
01.2024 - 02.2025
- Assisted in developing and implementing lesson plans aligned with curriculum standards.
- Supported classroom management by fostering a positive learning environment for students.
- Collaborated with lead teachers to evaluate student progress and adapt instructional strategies.
- Implemented engaging educational activities that enhanced student participation and learning outcomes.
Kitchen Manager
OPAA! Food Management
Carrollton, MO
08.2021 - 01.2024
- Supervised kitchen operations to ensure adherence to food safety and sanitation standards.
- Developed and implemented staff training programs to enhance culinary skills and efficiency.
- Coordinated inventory management, optimizing supply levels to minimize waste and reduce costs.
- Oversaw menu planning and recipe development, incorporating seasonal ingredients for improved offerings.
Customer Service Representative
Apria Healthcare
Overland Park, KS
01.2019 - 07.2021
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding products and services, ensuring satisfaction and resolution of issues.
- Adapted quickly to changes in product offerings and company policies, providing accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Documented customer interactions accurately in CRM system, maintaining detailed records for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Assistant Manager
Cash America
Independence, MO
03.2016 - 01.2019
- Assisted in training new staff on customer service protocols and operational procedures.
- Managed daily inventory checks to ensure product availability and accuracy.
- Implemented promotional displays to enhance product visibility and drive sales.
- Collaborated with team members to optimize store layout for improved customer experience.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Teacher
BLS Education Center
Blue Springs, MO
06.2014 - 03.2016
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented classroom management techniques to enhance student participation.
- Evaluated student performance through assessments and provided constructive feedback.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking.
Retail Shift Leader
Dollar Tree
Independence, MO
02.2011 - 06.2014
- Supervised daily store operations to ensure optimal customer service and operational efficiency.
- Trained new staff on store procedures, safety protocols, and customer engagement strategies.
- Managed inventory levels, restocked shelves, and organized merchandise displays for visual appeal.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Education
GED -
Metropolitan Community College
Independence, MO09-2014
Skills
Customer service
Active listening
Critical thinking
Data entry
Store operations
Customer engagement
Retail operations
Lesson planning
Oral communication
Behavior management
Parent-teacher communication
Call center experience
Timeline
Kitchen Staff Member
Opaa!
01.2024 - 02.2025
Assistant Teacher
MVCAA
01.2024 - 02.2025
Kitchen Manager
OPAA! Food Management
08.2021 - 01.2024
Customer Service Representative
Apria Healthcare
01.2019 - 07.2021
Retail Assistant Manager
Cash America
03.2016 - 01.2019
Teacher
BLS Education Center
06.2014 - 03.2016
Retail Shift Leader
Dollar Tree
02.2011 - 06.2014
GED -
Metropolitan Community College