Jessica Harris
Poteet,TX
Summary
Dedicated shift supervisor with extensive experience in retail management and team supervision. Very well at resolving customer complaints effectively and opened to communication between staff and management. Committed to maintaining high standards of reliability and offering an environment full of support.
Overview
2027
2027
years of professional experience
Work History
Shift Supervisor
Starbucks
Pleasanton, TX
2022 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control methods.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Troubleshot equipment to reduce service calls and downtime.
Assistant Store Manager
Dollar General
Poteet, TX
2019 - 04.2022
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory levels, minimizing stock discrepancies and optimizing replenishment processes.
- Oversaw cash management processes, ensuring accuracy in transactions and financial reporting.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
High School Diploma -
San Antonio College
San Antonio, TXSkills
- Multi-tasking
- Problem-solving
- Communicative
- Supportive
- Time management
- Reliable
- Coffee master
- Fast paced
Timeline
Shift Supervisor
Starbucks
2022 - Current
Assistant Store Manager
Dollar General
2019 - 04.2022
High School Diploma -
San Antonio College