Jessica Harris
Yonkers,NY
Summary
Dynamic supervisor with a proven track record at Wis, enhancing team productivity through effective training and streamlined workflows. Skilled in inventory control and staff management, I foster a motivated environment that prioritizes customer satisfaction and operational excellence. Committed to continuous improvement and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Supervisor
Wis
New Rochelle, NY
12.2011 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and best practices to enhance efficiency.
- Coordinated workflow among team members to meet production targets and deadlines.
- Monitored inventory levels, implementing strategies for optimal stock management.
- Analyzed process workflows, identifying areas for improvement to boost productivity.
- Led team meetings to discuss operational challenges and drive collaborative solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supervised inventory management processes to optimize stock levels and minimize discrepancies.
- Trained and mentored team members on best practices in inventory control procedures.
- Developed and maintained relationships with suppliers to ensure timely product availability.
Customer Service Cashier
Staples
Yonkers, NY
06.2010 - 09.2010
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service issues effectively.
- Trained new staff on cash handling procedures and customer service standards.
- Managed inventory efficiently to ensure product availability and organization.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Education
GED -
Eoc
Yonkers, NY10.2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Team building
- Child care experience
Timeline
Supervisor
Wis
12.2011 - Current
Customer Service Cashier
Staples
06.2010 - 09.2010
GED -
Eoc