Jessica Harris
Front desk Associate
Jacksonville,US
Summary
A highly organized hard-working individual looking for a responsible position to gain practical experience in the Medical Field.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Coastal Health Primary Care
Jacksonville Beach, FL
03.2025 - Current
- Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Managed appointment scheduling and patient check-ins using electronic health record systems efficiently.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Collaborated with healthcare providers to facilitate seamless communication regarding patient needs and care plans.
- Adapted quickly to new procedures and technologies, improving workflow efficiency in daily operations.
- Maintained a clean and organized front desk environment to enhance overall patient experience.
- Supported billing processes by verifying insurance information and collecting payments from patients accurately.
- Trained new staff on front desk procedures, fostering a supportive learning environment for team members.
Behavioral Health Technician
Tides Edge Recovery
Jacksonville Beach, FL
08.2024 - 02.2025
- Monitored patient behavior and reported changes to clinical staff.
- Provided support in group therapy sessions and discussions.
- Maintained accurate documentation of patient interactions and progress.
- Conducted client rounds to check on residents.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
Clinical Office Assistant
Beaches Recovery
Jacksonville Beach, FL
03.2022 - 08.2024
- Managed patient scheduling and ensured timely appointments to enhance operational efficiency.
- Facilitated communication between healthcare providers and patients, improving care coordination.
- Provided front desk support, addressing patient inquiries and fostering a welcoming environment.
- Collaborated with multidisciplinary teams to optimize patient care strategies and service delivery.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
- Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Sports Medicine
Keiser University
Port St Lucie GED -
Columbia High School
Lake City, FL06-1996