Jessica Harrison
Clinton,Missouri
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Receptionist
Ellett Memorial Hospital
Appleton City, MO
08.2021 - 01.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Utilized electronic health record systems to maintain accurate patient information.
- Assisted in managing phone calls, directing them to appropriate departments efficiently.
- Collaborated with team members to improve workflow processes for enhanced productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in MediTech & Excel spreadsheets and ran reports or generated graphs using data.
Manager
Studio M Salon & Boutique
Butler, MO
11.2017 - 08.2021
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Created marketing strategies that increased brand visibility and attracted new clientele through social media channels.
- Analyzed customer feedback to identify areas for improvement in service delivery and salon ambiance.
- Collaborated with vendors to negotiate contracts, securing favorable terms for products and services used in the salon.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success/Assisted in organizing orders for boutique.
Education
Associates - Health Management
Heritage College
Kansas City, MOSkills
- Customer/Client relations and professional demeanor
- Verbal and written communication/File management
- Administrative/clerical support
- Documentation & reporting/Performance Protection
- Information protection/Mail distribution
- Front desk operations, including phone etiquette
- Multitasking and prioritization
- Attention to detail
- Payment processing/Relationship building
- Customer complaint resolution/Documentation
- Business administration
- Microsoft Office/MediTech
Timeline
Receptionist
Ellett Memorial Hospital
08.2021 - 01.2026
Manager
Studio M Salon & Boutique
11.2017 - 08.2021
Associates - Health Management
Heritage College