Jessica Harry
Victorville,CA
Summary
Dynamic professional with a proven track record at Legends, excelling in guest relations and food safety. Recognized for enhancing customer satisfaction through exceptional service and meticulous attention to detail. Adept at fostering teamwork and maintaining high sanitation standards, ensuring a seamless dining experience while driving repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In Seat Server Supervisor
Legends
San Bernardino, CA
05.2018 - Current
- Collaborated with the culinary team to ensure accurate order preparation and special dietary requests.
- Ensured timely communication with kitchen staff regarding allergies or dietary restrictions for optimal guest satisfaction.
- Provided exceptional customer service by engaging with guests throughout their dining experience.
- Efficiently processed food and beverage orders, resulting in timely deliveries to guests.
- Handled cash transactions accurately, ensuring proper payment and guest satisfaction.
- Balanced multiple tasks simultaneously while maintaining excellent attention to detail.
- Supported fellow team members during peak times, fostering a collaborative atmosphere among staff.
Encapsulation Machine Operator
Captek Softgel International Inc.
Cerritos, CA
06.2024 - 07.2025
- Upheld company standards for cleanliness by keeping work area organized, sanitized, and free of debris.
- Continuously increased product consistency through close attention to detail during the encapsulation process.
- Ensured consistent product quality by conducting regular inspections and adhering to strict standards.
- Expedited order fulfillment by coordinating with packaging personnel on completed batches.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
Package Handler
Khols Distribution Center
San Bernardino, CA
10.2021 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Assistant Manager
Borden Rehabilitation
Fontana, CA
03.2014 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
General Studies
Santiago High School
Corona, CA06-2002
Skills
- Food safety
- Sanitation standards
- Food presentation
- Guest relations
- Salesmanship
- Reservation management
Certification
- RBS Training -
- Food Handlers
- CPR Certified
Timeline
Encapsulation Machine Operator
Captek Softgel International Inc.
06.2024 - 07.2025
Package Handler
Khols Distribution Center
10.2021 - 12.2022
In Seat Server Supervisor
Legends
05.2018 - Current
Assistant Manager
Borden Rehabilitation
03.2014 - 08.2017
General Studies
Santiago High School