Jessica Hefner
Isanti,United States
Summary
Top-notch Bartender that delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
ZimmVet
04.2025 - Current
- Assisted clients with inquiries, providing accurate information about services and procedures.
- Processed payments and maintained financial records using veterinary management software.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Waitress/Bartender/Manager
Wintergreens
01.2014 - Current
- Deliver exceptional customer service while managing bar operations. Craft innovative cocktails, boosting beverage sales. Maintain a clean, welcoming environment.
- Consistently upsell menu items, contributing to revenue growth. Efficiently handle high-volume shifts, ensuring prompt service and customer satisfaction.
- Foster positive team dynamics, supporting colleagues during peak hours. Resolve customer concerns promptly, maintaining the establishment's reputation.
Bartender
Prime Steakhouse
10.2025 - 05.2026
- Crafted signature cocktails while ensuring exceptional customer experiences.
- Managed bar inventory, reducing waste through effective stock management.
- Trained new bartenders on service standards and cocktail preparation techniques.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager/Sales Associate
Northbound Liquor
03.2020 - 05.2022
- Coordinated with suppliers to ensure timely delivery of products and maintain optimal inventory levels.
- Assisted store manager in tracking sales data, analyzing trends, and making informed decisions about inventory levels based on demand forecasts.
- Established strong customer relationships through personalized service, increasing customer loyalty and retention rates.
- Mentored junior staff, fostering a collaborative environment that encouraged personal development and teamwork.
Veterinary Technician
Minneapolis Veterinary Hospital
01.2012 - 01.2014
- Conducted thorough patient examinations, administered treatments, and maintained detailed medical records, ensuring accurate diagnosis and effective care.
- Assisted veterinarians during surgeries, provided post-operative care, and educated pet owners on proper animal health maintenance and preventive measures.
- Fostered strong teamwork with veterinarians and staff, streamlining clinic operations and ensuring seamless patient care from admission to discharge.
Medical Assistant
Park Nicollet Clinics
08.2004 - 01.2006
- Assisted physicians in patient care, performed vital signs checks, and maintained accurate medical records, fostering a supportive healthcare environment.
- Managed appointment scheduling, ensuring efficient clinic operations and minimizing wait times for patients and healthcare providers.
- Fostered a compassionate healthcare environment by addressing patient concerns and facilitating effective communication between patients and medical staff.
Education
Medical Assistant -
Minnesota School of Business
Richfield, MN06-2004
Veterinary Technician - undefined
Argosy University
Minnesota04-2012
Timeline
Bartender
Prime Steakhouse
10.2025 - 05.2026
Customer Service Representative
ZimmVet
04.2025 - Current
Manager/Sales Associate
Northbound Liquor
03.2020 - 05.2022
Waitress/Bartender/Manager
Wintergreens
01.2014 - Current
Veterinary Technician
Minneapolis Veterinary Hospital
01.2012 - 01.2014
Medical Assistant
Park Nicollet Clinics
08.2004 - 01.2006
Veterinary Technician - undefined
Argosy University
Medical Assistant -
Minnesota School of Business