Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jessica Hemmen

De Soto,Missouri

Summary

Highly-qualified Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Housekeeping Supervisor

Comfort Inn Hotel
Festus, MO
05.2023 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Admissions Coordinator

Sana Lake
Dittmer, MO
08.2020 - 03.2023
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Contacted prospective students via email and phone calls.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Completed preliminary paperwork for incoming and outgoing patients.

Server

Fountain City Grille
Hillsboro, MO
01.2018 - 03.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Education

Bachelor of Science - Counseling Psychology

Capella University, Minneapolis, MN
01.2021 - Current

Skills

Employee evaluations

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Certification

First Aid/CPR

Timeline

Housekeeping Supervisor - Comfort Inn Hotel
05.2023 - Current

First Aid/CPR

01-2023
Capella University - Bachelor of Science, Counseling Psychology
01.2021 - Current
Admissions Coordinator - Sana Lake
08.2020 - 03.2023
Server - Fountain City Grille
01.2018 - 03.2020
Jessica Hemmen