Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hernandez

Anaheim,CA

Summary

Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, CPI- Trained in behavioral intervention techniques to support patients in crisis with compassion and safety. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.


Overview

7
7
years of professional experience

Work History

Behavioral Health Technician

Neurish Wellness
08.2024 - Current
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Conducted client rounds to check on residents.
  • Trained new hires on company protocols, safety procedures, and job responsibilities.
  • Maintained cleanliness and organization of work areas to ensure a safe and welcoming environment.

Behavioral Health Technician

Akua Mind And Body
11.2023 - 06.2024
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Assisted with medication administration and counting and pouring medications.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Mechanical Assembly Technician

Pulse Precision
02.2021 - 03.2023
  • Worked with heavy machinery and various power tools when assembling parts.
  • Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
  • Tested finished products for compliance with tolerances and overall quality.
  • Identified defective items and made repairs according to department standards.
  • Deburred, polished, and painted surfaces.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Performed repeated tasks while sitting or standing over extended periods of time.

Sales Floor Associate Floater

Costco
11.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Cashier

Michaels Arts and Crafts
07.2018 - 10.2020
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Silverado High School
Mission Viejo, CA

Skills

  • Active listening
  • Documentation skills
  • Rounds management
  • Multitasking and organization
  • Team collaboration
  • Positive reinforcement
  • Conflict de-escalation
  • Bilingual: English and Spanish

Timeline

Behavioral Health Technician

Neurish Wellness
08.2024 - Current

Behavioral Health Technician

Akua Mind And Body
11.2023 - 06.2024

Mechanical Assembly Technician

Pulse Precision
02.2021 - 03.2023

Sales Floor Associate Floater

Costco
11.2020 - 02.2021

Customer Service Cashier

Michaels Arts and Crafts
07.2018 - 10.2020

High School Diploma -

Silverado High School
Jessica Hernandez