Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hernandez

Kannapolis,NC

Summary

Efficient Operations Clerk with background in managing administrative tasks, coordinating operational processes and maintaining office records. Strong skills include time management, problem-solving and customer service. Known for improving operational efficiency, streamlining procedures and contributing positively to team success.

Efficient Operations Clerk recognized for high productivity and ability to complete tasks swiftly and accurately. Skilled in data entry, record keeping, and inventory management, ensuring seamless operational flow. Possess strong problem-solving skills, adaptability, and teamwork capabilities that drive successful outcomes in fast-paced environments. Excel at communication and organizational skills, facilitating effective collaboration across departments.

Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

19
19
years of professional experience

Work History

Specialist

TTEC
11.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in prevention, resolution and recovery of fraudulent fund and wire transfers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Operations Clerk

Wells Fargo
06.2022 - 09.2023
  • Scanned documents into appropriate databases for storage purposes.
  • Prepared summaries of daily work completed for review by supervisors.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.
  • Followed up on pending tasks until completion.
  • Identified discrepancies between source documents and entered data.
  • Reviewed existing information for accuracy and made necessary corrections.

Machine Operator

Dnp
03.2006 - 08.2018
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Monitor the feed and speed of machines during the machining process.
  • Adjust machine settings to complete tasks accurately.
  • Load raw materials into machines according to specified measurements.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Record production information such as quantities produced and materials used on daily logs.
  • Performed regular maintenance on machines to ensure optimal performance.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Comply with company policies regarding quality control procedures.
  • Troubleshoot malfunctions in equipment or processes.

Education

GED -

Jamestown High School
Jamestown, NY

Skills

  • Operational Excellence
  • Cost Reduction
  • Microsoft Office
  • Maintenance Scheduling
  • Inventory Tracking
  • Scheduling appointments
  • Process Automation
  • Data Compilation
  • Schedule Management
  • Warehouse Operations
  • Project assistance
  • Maintaining records
  • Production Scheduling
  • Client Relations

Timeline

Specialist

TTEC
11.2024 - Current

Operations Clerk

Wells Fargo
06.2022 - 09.2023

Machine Operator

Dnp
03.2006 - 08.2018

GED -

Jamestown High School