Jessica Hernandez
Miami,FL
Summary
Bilingual Front Desk / Administrative Assistant with experience supporting client-facing operations in high-end, fast-paced professional environments. Highly organized, detail-oriented, and quick to learn new systems and procedures. Currently pursuing Pre-Law studies with a strong interest in legal office operations, confidentiality, client intake, and administrative support.
Overview
1
1
year of professional experience
Work History
FRONT DESK SUPPORT / CUSTOMER SERVICE
Sushi Maki
06.2024 - 08.2025
- Managed phone calls, in-person inquiries, and scheduling requests
- Assisted with record organization and administrative-style tasks
- Demonstrated discretion and professionalism when handling customer information
- Multitasked efficiently in a fast-paced environment
HOST / FRONT DESK SUPPORT
DOC B’s Restaurant
10.2024 - 12.2024
- Served as the first point of contact, managing high-volume phone calls and guest reservations
- Communicated professionally with clients in an upscale, polished environment
- Worked closely with team members to maintain smooth daily operations
- Maintained a professional appearance and demeanor at all times
- Performed effectively under pressure while remaining organized and accurate
- Quickly learned front desk procedures and reservation systems
Education
Associate of Arts - Pre-Law
Miami Dade College
Miami, FL06-2026
High School Diploma - undefined
Coral Gables Senior High School
Miami, FLSkills
- Front Desk Operations in Professional Office Settings
- Familiarity with Legal Office Procedures (Academic & Transferable Experience)
- Client Intake & Relations
- Confidentiality & Discretion
- Phone & Email Communication
- Appointment Scheduling & Calendar Management
- Filing & Documentation
- Case File Organization
- Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Attention to Detail
- Time Management
- Fast Learner & Adaptability
- Bilingual: English & Spanish
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
HOST / FRONT DESK SUPPORT
DOC B’s Restaurant
10.2024 - 12.2024
FRONT DESK SUPPORT / CUSTOMER SERVICE
Sushi Maki
06.2024 - 08.2025
High School Diploma - undefined
Coral Gables Senior High School
Associate of Arts - Pre-Law
Miami Dade College