Jessica Herndon
Harker Heights
Summary
Detail-oriented professional with expertise in customer service, fraud analysis, and quality assurance. Proven ability to maintain cleanliness, report issues promptly, and enhance customer satisfaction. Results-driven individual with extensive experience in maintaining operational cleanliness and executing quality assurance protocols. Known for attention to detail and effective collaboration, ready to enhance workplace efficiency and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Day Porter /Supervisor
ZBLT Industries
Liberty Hill
03.2025 - Current
- I maintained the cleanliness of common areas throughout different contracted companies I was placed in.
- Reported maintenance issues to ensure timely repairs and upkeep.
- Supported special events by setting up and cleaning designated areas.
- Executed daily trash removal and recycling procedures efficiently.
- Assisted in restocking supplies for break rooms and restroom facilities.
Cashier
Dairy Queen
Killeen
01.2025 - 04.2025
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted with food preparation and assembly during peak hours.
- Handled customer complaints calmly and professionally.
- Followed food safety guidelines to maintain product quality.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Fraud Prevention Specialist
Express Personnel
Killen
03.2023 - 10.2023
- Monitored transactions for suspicious activities and potential fraud risks.
- Analyzed customer accounts to identify unusual patterns and behaviors.
- Collaborated with team members to develop fraud prevention strategies.
- Reviewed documentation for accuracy and compliance with policies.
- Assisted in investigations of fraudulent claims and incidents.
- Utilized software tools to track and report fraudulent transactions.
- Communicated findings to management for further action and review.
Quality Assurance Analyst 1
Marsh & McLennan
Austin
04.2006 - 02.2010
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
Education
Associate of Applied Science - Nursing
Austin Community College
Austin, Texas, TXSkills
- Customer service
- Fraud analysis
- Quality assurance
- Attention to detail
- Problem solving
- Supply restocking
- Reporting issues
- Team collaboration
- Effective communication
- Janitorial duties
- Time management
- Inventory maintenance
- Ticketing
- Work Planning and Prioritization
Certification
Customer Service Rep
Timeline
Day Porter /Supervisor
ZBLT Industries
03.2025 - Current
Cashier
Dairy Queen
01.2025 - 04.2025
Fraud Prevention Specialist
Express Personnel
03.2023 - 10.2023
Quality Assurance Analyst 1
Marsh & McLennan
04.2006 - 02.2010
Associate of Applied Science - Nursing
Austin Community College