Jessica Herrera
Maersk Logistics
Los Angeles,CA
1
Language
1
Certification
11
years of professional experience
Detail-Oriented logistics and operations professional with 5 + years of experience supporting transportation,shipment coordination, customer service within fast-paced environments. Knowledgeable in Foreign Trade Zone (FTZ) Compliance regulations and Disposition Codes. Recognized for strong communication, problem-solving, and organizational skills, with the ability to effectively coordinate with carriers,customers,warehouse teams, and internal departments to ensure efficient and compliant operations.
Work History
Operations Coordinator
1 Year 10 Months- Hold the highest record for producing the most amount of inbounds and Outbound with an increased margin of 77%
- Request CBP7512 Inspection and Permit transportation Entry and manifest documents.
- Communicate with Quality Assurance department (QAD) of any entries needing to be updated.
- Coordinate arrival notices with DP world and communicate timely shipment and arrival information to Middle Mile transportation teams to support efficient downstream freight movement and operational planning.
- Coordinate with external logistics partners,carriers, Internal Maersk departments to monitor shipment status, and resolve issues affecting the timely movement of freight.
- Achieved highest record for inbounds and outbound shipments, increasing margin by 77%.
- Run Vessel reports, Monitor Emails from Customer service manager, Inland transportation team, Shipping and receiving team.
- Monitor a crew of at least 8 people. Assigning work assignments and door destinations
- Documenting Special Handling hours invoices, Updating with relabeling projects.
- Collaborated with control tower and client program managers to ensure quality standards met customer expectations.
Yard Coordinator
5 Years 6 Months- Compiled and organized daily and weekly reports to support decision-making for upper management by conducting yard audits before peak operations, assessing over 700 yard spots on foot for 2-3 hours.
- Audits were conducted and downloaded On an Electronic IPAD while downloading all the data to One drive.
- Supervised and organized maintenance repair and installation tasks, ensuring timely completion and adherence to safety standards.( Example: Asphalt yard repairs. Monitoring equipment being towed successfully in yard)
- Evaluated and enforced safety compliance practices to protect team members and mitigate risks.(Example: Navigating traffic when inbound/outbound systems were down)
- Utilized tools and materials to enforce safety guidelines.
- Led initiatives to improve communication between yard staff and shipping departments, coordinating urgent container prioritization through walkie-talkies and cellphones for safer operations.
- Enhanced customer satisfaction by leading team efforts focused on quality improvements and increased productivity.
Dock Clerk
1 Year 11 Months- Updated daily customer shipping reports.
- Managed multiple accounts simultaneously, including Dell Electronics, Lowes Home Improvement, Nestle Waters, Ross Store Delivery, Dillards, Columbia Sportswear, Amazon, Nike, and Airfreight.
- Directed forklift drivers on loads ready for pulling or shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Identified and rejected damaged items, documented shortages, and communicated with shippers to resolve discrepancies.
- Monitored inventory levels and ensured accurate documentation for shipments.
- Coordinated dock operations, enhancing efficiency of loading and unloading processes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
Labor Worker
3 Years 7 Months- Coordinated logistics for material handling, ensuring timely transfer between storage and production zones.
- Streamlined task execution to consistently achieve daily deadlines and enhance productivity.
- Implemented detailed instructions and procedures to achieve task completion with precision.
- Assessed and verified dimensions of finished items against established specifications for quality assurance.
- Performed cleaning and straightening tasks to sustain organized, safe, and productive work environments.
- Assisted in designing and implementing procedures and processes to boost overall work performance.
Education
Associate of Arts - Business Administration And Management
High School Diploma
Skills
Operations Skills
Customer service
Cross-Functional Communication
Foreign Trade Zone Compliance (FTZ)
Disposition Codes
Data Entry and Recordkeeping
Shipping Documentation
Shipping and Transportation coordination
Logistics Skills
Microsoft Excel
Microsoft Word
Quality Assurance and control
Team Supervision and Delegation
Operational Problem Solving
Languages
Spanish
Native or Bilingual
Certification
- [HIPPA Certified] - [February 2026-2027]
Timeline
Operations Coordinator
Maersk Logistics
10.2024 - CurrentRead More
Yard Coordinator
Maersk Logistics
06.2019 - 12.2024Read More
Dock Clerk
Maersk Logistics
06.2019 - 05.2021Read More
Labor Worker
Koos Manufacturing
11.2015 - 06.2019Read More
East Los Angeles College
Associate of Arts from Business Administration And Management
Read More
David Starr Jordan Senior High School
High School Diploma
Read More