Jessica Hicks
Wimberley,TX
Summary
Professional in hospitality with solid experience in creating memorable craft cocktails. Strong ability to adapt to changing needs while ensuring high-quality service and customer satisfaction. Expertise in mixology, ingredient selection, and presentation, combined with effective team collaboration to achieve outstanding results. Known for reliability and proactive approach in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Homespun Kitchen & Bar
Dripping Springs, TX
12.2024 - 05.2026
- Managed bar operations during shifts to ensure efficient service and customer satisfaction.
- Trained and supervised staff on drink preparation techniques and customer interaction standards.
- Mix and serve a variety of cocktails and beverages based on customer preferences.
- Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
- Collaborated with kitchen staff to coordinate food and beverage pairing for special events.
- Enhanced customer experience by creating seasonal cocktail menus based on customer feedback.
- Resolved customer complaints promptly, fostering a welcoming environment for patrons.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Server
Hildees on the Square
Wimberley, TX
10.2023 - 12.2024
- Delivered exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Managed multi-table service efficiently during peak hours, maintaining high-quality standards.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained and mentored new servers on menu knowledge and service techniques.
Assistant Manager
Reliable Consultants, Inc
Austin TX
02.2022 - 09.2023
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Trained and mentored junior sales staff on best practices and product knowledge.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Monitored daily sales performance, providing feedback to improve individual and team outcomes.
- Collaborated with marketing team to create promotional materials that increased brand visibility.
Tasting Room Associate
FireSky Vineyards
Lubbock, TX
07.2021 - 09.2023
- Provided exceptional customer service, enhancing guest experience during wine tastings.
- Educated guests on wine varieties, production methods, and vineyard history to foster engagement.
- Managed inventory, ensuring accurate stock levels of wines and merchandise for optimal sales.
- Conducted regular maintenance of tasting room environment, creating inviting atmosphere for visitors.
Education
High School Diploma -
Liberty Learning Center
LubbockSkills
- Strong multitasking
- Highly reliable
- Outgoing personality
- Attention to detail
- Teamwork and collaboration
- Customer service
- Drink presentation
Certification
- TABC certified
- FoodHandlers
Timeline
Bartender
Homespun Kitchen & Bar
12.2024 - 05.2026
Server
Hildees on the Square
10.2023 - 12.2024
Assistant Manager
Reliable Consultants, Inc
02.2022 - 09.2023
Tasting Room Associate
FireSky Vineyards
07.2021 - 09.2023
High School Diploma -
Liberty Learning Center
Social Media
@BlacklistedBartending
@ThedirtyUnmentionables