Jessica Hill
Tallahassee
Summary
Executed administrative functions with precision and analytical rigor, leveraging over 15 years of experience in Florida state agencies.
Assisted customers by addressing inquiries and providing solutions. Supported team efforts to maintain high satisfaction rates. Utilized communication skills to enhance customer interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Government Analyst I, Background Screening Unit
Florida Department of Health
Tallahassee, FL
10.2024 - 02.2026
- Conduct comprehensive reviews of criminal history results to determine healthcare licensure eligibility.
- Apply Florida Statutes (e.g., Chapters 435 and 456) and administrative rules to make informed case determinations.
- Document all findings and decisions accurately in the LEIDS licensing database.
- Maintain confidentiality and compliance with CJIS standards and agency protocols.
- Collaborate with legal, licensing, and enforcement staff on complex or flagged applications.
OPS Senior Clerk
Florida Department of Business & Professional Regulation
10.2023 - 10.2024
- Processed and distributed official licensing documentation and customer-requested records.
- Ensured completeness, compliance, and timely handling of sensitive materials.
Credentials Coordinator
Tallahassee Memorial Healthcare
06.2023 - 09.2023
- Managed initial and reappointment credentialing of medical staff according to Joint Commission and hospital standards.
- Maintained provider data and documentation in credentialing systems.
- Supported physician onboarding and compliance audits.
Administrative Assistant II
Florida Department of Commerce
01.2023 - 06.2023
- Supported multiple claims teams across districts, managed onboarding and travel logistics, and coordinated supply purchasing.
- Reconciled P-card expenses and maintained accurate documentation for audits.
Employment Program Specialist
Florida Department of Commerce
02.2021 - 01.2023
- Adjudicated unemployment insurance claims and assessed eligibility based on documentation and federal/state policies.
- Maintained accurate and detailed case records in internal systems.
OPS Employment Security Representative II
Florida Department of Commerce
04.2020 - 02.2021
- Investigated UI claims, verified claimant information, and issued determinations in alignment with applicable regulations.
Education
Associate of Science - Business Administration
Tallahassee State College
High School Diploma - undefined
Rickards High School
06.2005
Skills
- Florida Statutes & Administrative Rule Application
- Case Management & Decision Documentation
- Regulatory Compliance & Policy Interpretation
- Cross-Agency Communication & Collaboration
- Notary Public
- Confidential Records Management
- High-Volume Workflow Efficiency
- Microsoft Office (Word, Excel, Outlook)
- Customer service
- Data entry
- Customer relations
- Call center experience
- Complaint handling
Certification
- Notary Public, State of Florida
Timeline
Government Analyst I, Background Screening Unit
Florida Department of Health
10.2024 - 02.2026
OPS Senior Clerk
Florida Department of Business & Professional Regulation
10.2023 - 10.2024
Credentials Coordinator
Tallahassee Memorial Healthcare
06.2023 - 09.2023
Administrative Assistant II
Florida Department of Commerce
01.2023 - 06.2023
Employment Program Specialist
Florida Department of Commerce
02.2021 - 01.2023
OPS Employment Security Representative II
Florida Department of Commerce
04.2020 - 02.2021
High School Diploma - undefined
Rickards High School
Associate of Science - Business Administration
Tallahassee State College