Jessica Hill
Las Vegas,NV
Summary
Dynamic Team Lead at Panera Bread with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in coaching and mentoring, I implemented process improvements that streamlined workflow management, significantly reducing waste. Committed to excellence, I resolved conflicts effectively while maintaining a strong focus on customer needs.
Overview
7
7
years of professional experience
Work History
Team Lead
Panera Bread
Henderson, NV
01.2022 - Current
- Oversaw daily operations ensuring high-quality food and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that increased efficiency in workflow management.
- Managed inventory levels, reducing waste through effective stock control strategies.
- Enhanced customer experience by resolving issues promptly and effectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Cashier
99 Cents Only
Henderson, NV
10.2020 - 12.2021
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers in locating products and answered inquiries promptly.
- Managed cash drawer, ensuring accurate cash handling throughout shift.
- Collaborated with team members to streamline operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
After-School Care Provider
Pinecrest Academy Charter School
Henderson, NV
08.2019 - 03.2020
Education
Chaffey College
Rancho Cucamonga, CASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workflow management
Timeline
Team Lead
Panera Bread
01.2022 - Current
Cashier
99 Cents Only
10.2020 - 12.2021
After-School Care Provider
Pinecrest Academy Charter School
08.2019 - 03.2020
Chaffey College